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A fantastic manufacturer is looking to bolster their customer service team across their growing business. A market leader in their field, this opportunity offers long term security & technical development at a progressive business that values its staff. This is an excellent opportunity for an individual with a customer service background within manufacturing to join a growing team.
Job Responsibility:
To provide excellent pro-active service to our customers and achieve defined Key Performance targets
To build good working relationships with export customers and distributors
Work closely with sales team, product managers and marketing
To operate the administrative and order processing functions of the Company
To own these processes and develop a system for continuous improvement of these functions
To provide reliable administrative support for the sales teams & Managers
To ensure consistent and timely reporting of Customer Service Key Performance targets
To own, manage to keep up to date and ensure all appropriate databases are accurate
To assist the sales team as appropriate in ensuring that all quotations and tenders are processed according to appropriate deadlines and standards
To ensure no orders are processed without
valid PO
payment is first received for Cash-in-advance accounts
Requirements:
Experience of working in office environment
Experience of direct customer interaction roles and demonstrate working within export
Able to work quickly to a high degree of accuracy and precision under pressure
Able to anticipate and solve a range of work-related problems using own initiative within the remit of the role
Able to demonstrate good communication skills, both written and verbal