Customer Service Coordinator

• Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
• Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
• Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
• Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
• Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
• Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
• Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience

• Strong communication and interpersonal skills
• Attention to detail and the ability to process orders accurately
• A proactive approach to problem-solving and client engagement
• Experience in customer service administration
• A team player mentality with the ability to collaborate effectively across departments
• Proficiency in using customer service software and tools
• Car driver ideally required

Car driver ideally required

• Eye care vouchers and money towards glasses should you require them for VDU purposes
• We can search for permanent work whilst you're in assignments and offer expert interview support and advice
• Weekly pay
• Pension scheme option (with employer contributions)
• 28 days paid annual leave (Based on a weekly accrual)