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Customer Service Coordinator

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Maidenhead

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13.50 GBP / Hour
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Job Description:

Are you looking for a role where your empathy and communication skills truly matter? Join Abbott as a Customer Service Coordinator and become an integral part of our 'Hospital to Home' (H2H) service. You won't just be answering phones; you will be the primary point of contact for patients and carers during a critical transition in their healthcare journey. If you are a caring, proactive professional who thrives on delivering excellence, we will provide a comprehensive two-month training program to help you succeed.

Job Responsibility:

  • Patient onboarding: Making the vital first contact with patients to set up accounts and confirm healthcare details
  • Coordination: Arranging initial deliveries and checking in with patients to ensure their orders have arrived safely
  • Liaison: Acting as the bridge between patients, carers, GPs, and Healthcare Professionals to ensure a seamless service
  • Problem solving: Resolving queries via telephone and email with a focus on 'Customer Excellence'
  • Data management: Meticulously updating patient records and internal databases to track communication and prescriptions
  • On-call support: Participating in a fair, pre-planned rota to provide essential out-of-hours support (overnights and weekends) at an enhanced pay rate

Requirements:

  • Empathetic nature: You are patient, understanding, and genuinely care about improving the lives of others
  • Communication expert: You possess a professional telephone manner and clear written communication skills
  • IT proficient: Comfortable navigating databases and picking up new systems quickly
  • Customer-centric: Previous experience in a busy customer service environment is essential
  • Reliability: You are comfortable with a rotating shift pattern and the requirement for on-call duties (roughly two overnights and one weekend segment per month)
  • Location: Based in or near Maidenhead with a positive, proactive attitude
What we offer:
  • Monthly awards for top performers
  • Opportunities for customer service qualifications
  • Access to an onsite gym (including a Peloton bike!)
  • Outside seating areas
  • Subsidised canteen with a Starbucks station
  • Option to work from home one day per week once trained
  • Competitive pension
  • Private healthcare
  • Access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants
  • Free on-site parking for all staff
  • Earn 1.75x overtime for Saturday shifts
  • Additional enhanced rates for on-call segments

Additional Information:

Job Posted:
May 06, 2026

Expiration:
May 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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