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Hunter Selection | B Corp™ Logo Hunter Selection | B Corp™ · Customer Service

Customer Service Coordinator

United Kingdom, Warrington Employment contract · Job Posted May 19, 2026
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Job Description

A leading UK manufacturer is expanding its customer service team and is seeking a motivated individual to support their continued growth. As a recognised market leader, the company offers long‑term stability, professional development, and a supportive environment where staff are genuinely valued. This role is ideal for someone with a strong customer service background within manufacturing who’s ready to join a progressive and growing team.

Job Responsibility

  • Deliver proactive, high-quality customer service and consistently meet key performance targets
  • Build and maintain strong relationships with export customers and distributors
  • Collaborate closely with sales, product management, and marketing teams
  • Manage the company’s administrative and order-processing functions, driving ongoing improvements
  • Provide dependable administrative support to sales teams and managers, including literature requests, quote documentation, PFIs, and occasional customer quotations
  • Produce accurate and timely customer service KPI reports
  • Maintain and update customer databases, ensuring accuracy of delivery details, VAT information, territory allocations, and other key data
  • Support the sales team in preparing quotations and tenders, ensuring deadlines and standards are met
  • Ensure all orders comply with company requirements, including valid purchase orders and upfront payment for cash-in-advance accounts

Requirements

  • Previous experience in an office-based role
  • Background in customer-facing positions, ideally with exposure to export processes
  • Strong accuracy and attention to detail, even when working under pressure
  • Ability to use initiative to resolve day-to-day issues effectively
  • Confident communicator with clear written and verbal skills

What we offer

  • Healthcare
  • Pension
  • Holiday
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