Customer Service Coordinator, IKEA

Customer Service Coordinator

IKEA

Location:
United States, Baltimore

Category:
Customer Service

Contract Type:
Employment contract

Salary:

19.57 - 27.83 USD / Hour

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Job Description:

As a Customer Coordinator, you will support the in-store customer experience team by overseeing day-to-day operations, enhancing customer relationships, and contributing to the IKEA culture.

Job Responsibility:

oversee day-to-day operations assigned by the team leader
troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, access, etc.
enhance the shopping journey of visitors by collaborating with all functions to increase co-worker competence and knowledge
ensure customers receive consistent information throughout their shopping journey
record information in relevant systems to improve the customer's future shopping experience
enhance customer relationships to boost sales and ensure sustained profitability
offer alternative solutions that meet the needs of individual customers when needed
forge a team mindset centered around first time right for every customer
ensure a positive customer journey
take part in additional department responsibilities to secure daily operation for co-workers and customers
contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers

Requirements:

3 years of related experience
1 year of experience in a customer service and customer-focused environment
physical demands include lifting, pushing/pulling, sliding/transferring, and carrying occasionally (1-25lbs)
open availability required Monday-Sunday including holidays, nights, and weekends

What we offer:

generous paid time off, holiday, and sick time
WiselyPay – get earned wages up to two days early
paid parental leave (up to 16 weeks)
KinderCare tuition discount
retirement and bonus plans
co-worker discount, meal deal, and referral bonus
pet insurance program
education assistance and learning programs
safety shoe reimbursement
24/7 telehealth visits
dental and vision plans
medical and Rx plans (must work minimum 20 hours/week)
a fun and inclusive work environment

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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