Customer Service Coordinator Job at 360 Resourcing Solutions (Diss)

Customer Service Coordinator

360 Resourcing Solutions

Location:
United Kingdom , Diss

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development. About Us We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role Smurfit Westrock Diss are looking for a Sales Team Coordinator to join their internal sales team. Reporting to the Customer Service Manager, this is a full-time post working 8.30am to 5pm each day. The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively.

Job Responsibility:

Dealing with customer calls as the first point of contact, ensuring the best possible customer service is always provided
The provision of quotations to match customer enquiries
Commercial decision making and negotiations with customer to secure new business within Company guidelines
Retaining business related technical knowledge relating to machine routing and machine capabilities
Understanding of technical drawings, measuring of boxes and allowances
Managing shared mailboxes
Notification of service-related issues to customers
Administration of master data and invoicing
Processing customer orders in a timely manner in line with key performance indicators
Management and ordering of tooling associated to new products
Processing customer complaints in line with business processes and ensuring customers are kept up to date
Developing strong professional relationships with customers and colleagues alike
Identifying opportunities to enhance the customer experience by making service improvement recommendations
Working proactively with customers/potential customers to generate leads and enquiries in conjunction with the Business Development Managers
Manage stocks against agreed levels to ensure balance between OTIF levels, Production Capacity and Aged stock
Compliance with Company’s Health and Safety requirements
Work with other departments to develop efficient delivery of customer service requirements
Follow up and provision of feedback in relation to quotation provided to customer

Requirements:

Excellent communication skills both oral and written communication skills with a high level of numeracy
A passion for customer care, developing good, productive working relationships with internal and external customers
Being able to work as part of a team as well as on their own initiative
Good organisational skills and an understanding of process and procedures throughout other departments encompassing the full product lifecycle
High levels of accuracy with data entry
Good understanding of computer systems including Microsoft Excel and other Office products
An ability to make decisions in line with current business processes
An ability to act with integrity and take ownership of customer service issues through to resolution
Able to remain calm under pressure and be confident in challenging situations
Ability to challenge existing processes for the benefit of Smurfit Westrock and the customer and where feasible implementation solutions

What we offer:

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Additional Information:

Job Posted:
May 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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