CrawlJobs Logo
Coates Logo Coates · Customer Service

Customer Service Coordinator

Australia, Townsville · Job Posted May 28, 2026
Apply Position
Job Link Share

Job Description

As the first point of contact for customers at our Townsville branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

Job Responsibility

  • Addressing customer needs in person, by phone and email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs, breakdowns, portable toilet pump runs
  • Occasionally assisting customers and colleagues in the yard with loading equipment
  • Liaising with suppliers to support customers

Requirements

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information

Nice to have

Interest in the construction, mining, or engineering industries

What we offer

  • Development and career progression pathways
  • Flexible working options available
  • Access to employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
Coates - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Coordinator

8 matching positions

Customer Service Coordinator

You will be working for our client who is a tech lead, award winning company as ...
Location
Location
United Kingdom , South Croydon
Salary
Salary:
25400.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Hybrid Customer Service Coordinator

As a Customer Service Coordinator, you will be the first point of contact for pr...
Location
Location
United Kingdom , Guildford
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years in customer service or sales support roles
  • Excellent communication and interpersonal skills
  • Strong organisational and planning abilities
  • Proficiency with Microsoft Dynamics and general office software
  • A positive, results-driven mindset
Job Responsibility
Job Responsibility
  • Handle incoming new enquiry calls and general office calls, allocating as needed
  • Respond to new email enquiries promptly and professionally
  • Guide potential clients through our free identification service
  • Provide tailored advice to residential clients to secure survey sales
  • Follow up on survey proposals to convert them into confirmed instructions
  • Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments
  • Draft standard residential management plans to support Consultants
  • Assist the Sales and Marketing Manager with research, data collection, and other tasks
What we offer
What we offer
  • 31 days annual leave (including public holidays)
  • Enhanced Sick Pay
  • Life Assurance
  • Profit Share Scheme
  • Hybrid working (minimum 3 days in office after probation and training)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

You will be working for our client who is a tech lead, award-winning company as ...
Location
Location
United Kingdom , East Croydon
Salary
Salary:
22000.00 - 25000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Do you have outstanding customer service skills and excellent attention to detai...
Location
Location
United Kingdom , Exeter
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Motivated to succeed and hardworking
  • PC literate including Microsoft Office Suite
  • Familiar with a manufacturing environment beneficial but not essential
  • Able to prioritise and organise workload to meet tight deadlines
  • The ability to work under pressure in a fast paced environment
  • Attention to detail
  • Great sense of humour
Job Responsibility
Job Responsibility
  • Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
  • Maintain customer stock levels
  • Progress any late deliveries and provide updates to the customer
  • Attend daily planning/update meetings with the Customer Service team
  • Coordinate the introduction of any new products through the relevant departments
  • Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
  • Check all supplier order acknowledgments and amend relevant parts of the system if required
  • Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
  • Manage both incoming and outgoing post
  • Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team
What we offer
What we offer
  • 25 days holiday plus 8 Bank Holidays
  • free parking
  • Xmas shutdown
  • welcoming friendly environment
  • personal development opportunities
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
13.00 - 13.75 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Services Coordinator

Join a respected organisation within the membership sector, serving the Transpor...
Location
Location
United Kingdom , London
Salary
Salary:
24000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service Experience: Previous experience in a customer service role
  • Insurance Knowledge: Desirable but not essential
  • Strong communication and interpersonal skills
  • Excellent time management and organisation
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office
  • Ability to work independently and meet deadlines
Job Responsibility
Job Responsibility
  • Process Claims: Handle sickness and life insurance claims with care and accuracy
  • Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
  • Provide Product Information: Offer guidance on services and policies
  • Manage Transactions: Process direct debits and maintain data accuracy
What we offer
What we offer
  • 22 days holiday + bank holidays
  • Subsidised transport costs
  • Company pension & life insurance
  • Income protection & private healthcare
  • Supportive, friendly team and great workplace culture
  • Fulltime
Read More
Arrow Right

Customer Service & Sales Coordinator

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, ...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
15.00 - 16.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine passion for delivering top-notch service
  • Previous experience in a customer-facing role
  • Excellent communication skills, both written and verbal
  • A proactive, problem-solving mindset
  • Team spirit and adaptability in a fast-moving environment
Job Responsibility
Job Responsibility
  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
  • Track order status and provide updates to customers and internal stakeholders
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines
  • Resolve issues and complaints with professionalism and urgency
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics
  • Maintain accurate records of stock movements and job processes using ERP systems
  • Maintain detailed records of customer interactions, orders, and service issues
What we offer
What we offer
  • Potential to extend temporary contract
  • Friendly and supportive team
  • Inclusive environment
  • Reasonable adjustments supported
  • Fulltime
Read More
Arrow Right

Customer Services Coordinator - Membership

Join a respected organisation within the membership sector, serving the Transpor...
Location
Location
United Kingdom , London
Salary
Salary:
24000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Excellent time management and organisation
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office
  • Ability to work independently and meet deadlines
Job Responsibility
Job Responsibility
  • Process Claims: Handle sickness and life insurance claims with care and accuracy
  • Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
  • Provide Product Information: Offer guidance on services and policies
  • Manage Transactions: Process direct debits and maintain data accuracy
What we offer
What we offer
  • 22 days holiday + bank holidays
  • Subsidised transport costs
  • Company pension & life insurance
  • Income protection & private healthcare
  • Supportive, friendly team and great workplace culture
  • Fulltime
Read More
Arrow Right