Customer Service Coordinator Job at Social Value Portal Ltd (Basingstoke)

Customer Service Coordinator

Social Value Portal Ltd

Location:
United Kingdom , Basingstoke

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

In a Nutshell… We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Southern, at our Basingstoke office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes.

Job Responsibility:

Deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLA's to ensure a positive customer journey
Issue instructions to Sub-contractors and follow up to ensure prompt resolution
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period
Deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey
Communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team
Carry out general administrative duties, always ensuring our database system up to date
Ensure all Customer Service KPI's are in line with company guidelines
Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times

Requirements:

Previous experience working within a fast-paced similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Patience and calmness under pressure
Good planning and organisation skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the business

Nice to have:

5 GCSE's or equivalent including Maths & English
A Customer Service qualification
Experience working for a residential house builder ideally within the customer facing environment
An understanding of building regulations and legal obligations
A good understanding of written English Grammar
Ability to touch-type

What we offer:

Competitive basic salary and annual bonus
Salary sacrifice car scheme available to all employees
Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
2 Volunteering days per annum
Private medical insurance, with employee paid cover
Enhanced maternity, paternity and adoption leave
Competitive pension scheme through salary sacrifice
Life assurance at 4 x your annual salary
Share save and share incentive schemes
Employee rewards portal with many more benefits

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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