Customer Service Coordinator

• Covering all customer service duties at the office, always providing a top experience and service to all clients
• Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms
• Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation
• Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams
• Completing regular audits, where requested
• Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner
• Supporting with other ad-hoc duties as required

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be highly organised, self-confident, with passion for delivering high standard service and going the extra mile
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be flexible and comfortable with swift changes in the day-to-day operations
• Have a positive, can-do attitude and understand professional etiquette
• Possess a high level of attention to detail and the ability to act both proactively and intuitively
• Be able to work independently and as part of the team
• Ideally have previous experience in customer service in a similar environment (e.g., 5* hotel or corporate background)

Previous experience in customer service in a similar environment (e.g., 5* hotel or corporate background)

• Travel and grocery discounts
• Life assurance
• Cash rewards
• Contributory pension scheme
• Wellness programs
• Employee Assistance Program
• Digital GP services
• Learning and development opportunities
• WOW Awards for exceptional contributions
• One paid day off annually to support a cause you’re passionate about