CrawlJobs Logo

Customer Service Coordinator

bourgogne.msa.fr Logo

MSA BOURGOGNE

Location Icon

Location:
Australia , Dandenong South

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Customer Service Coordinator

Job Responsibility:

  • Handles, organizes and responds to customer service calls and email inquiries promptly
  • Communicates with customers to address issues, concerns, requirements and complaints
  • Offers alternative products to customer (if requested product is out of stock)
  • Responds to requests within set Service Level Agreement timeframes
  • Processes orders: checks manual and EDI orders, enters orders into the system before cut-off time or within same day of receipt of order
  • Responds to customer calls in a manner that establishes Gates as the foremost service company in our industry, ensures minimal delay in addressing our customers' needs
  • Relays customer quality concerns to the appropriate associates or departments while actively ensuring that customer expectations and requirements are fulfilled
  • Proactively seeks opportunities to enhance services and response times and to provide premium customer service
  • Complies with company policy, procedural, and training requirements, including health and safety

Requirements:

  • Minimum of 2-3 years of working experience in a similar role or industry
  • Knowledge of best practice Customer Service (relevant qualifications desirable)
  • Proficient in using MS Office and other relevant business software
  • Experience with SAP or relevant top tier ERP
  • Excellent oral and written communication skills
  • Excellent listening skills, comprehension of customer needs, and ability to deliver effective solutions accordingly
  • Confidence in speaking on the phone with customers, preferably in a previous customer service role
  • Robust interpersonal and human relation skills, essential for handling a fast-paced office environment and a demanding customer base
  • Ability to work independently, remaining self-driven and focused
  • Attention to detail
  • Can perform effectively under pressure
  • Strong organizational skills and prioritization abilities to handle a diverse workload
  • Ability to collaborate closely with other GAPL staff

Nice to have:

  • Experience in premium customer service
  • Relevant qualifications

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
MSA BOURGOGNE - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Coordinator

Customer Service Coordinator

Allianz Partners Thailand is seeking a Customer Service Coordinator to join our ...
Location
Location
Thailand , Bangkok
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication skills in Thai (spoken and written) and good proficiency in English
  • Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions
  • Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus
  • Ability to remain composed and professional under pressure, especially in busy or challenging situations
  • New graduated are welcome
Job Responsibility
Job Responsibility
  • Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently
  • Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services
  • Open and maintain customer accounts, ensuring accurate records and up-to-date information
  • Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction
  • Maintain the highest level of service, professionalism, and product knowledge in all customer interactions
What we offer
What we offer
  • Large variety of courses and targeted development programs
  • International mobility and career progression are encouraged
  • Work Well programs for health and wellbeing
  • Flexibility in planning and arranging for a better work-life balance
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you ready to take your customer service skills to the next level? We are see...
Location
Location
United Kingdom , Solihull
Salary
Salary:
27500.00 - 28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced as a Customer Support Coordinator or in a similar role
  • A team player with strong communication, time management, and problem-solving skills
  • Proficient in handling inbound customer queries and making outbound calls
  • Diligent, organised, and responsible, with a professional 'people-first' attitude
  • Personable and adaptable in communication, able to engage with all levels of customers
Job Responsibility
Job Responsibility
  • Collaborate with a team of Customer Support Coordinators
  • Maintain positive relationships with the growing customer base across all products
  • Act as the key liaison between our customers, new business team, and account management team
  • Onboard and set up new customers seamlessly
  • Address system and technical queries by liaising with our technical department
  • Provide regular updates to the Customer Service Manager on progress, risks, and issues
  • Accurately record all customer interactions on the bespoke CRM system
What we offer
What we offer
  • Hybrid working (3 days in office, 2 days from home)
  • 25 days holiday plus bank holidays
  • Company Bonus
  • free parking
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Our client, a leading supplier in the manufacturing sector, is seeking a Custome...
Location
Location
United Kingdom , Watford
Salary
Salary:
25000.00 - 27000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication abilities to engage with customers effectively
  • Previous experience in office-based customer service or retail is ideal
  • Proficiency in computer use.
Job Responsibility
Job Responsibility
  • Manage customer service inquiries and complaints via phone, online, and post
  • Collaborate with suppliers and internal teams to resolve issues swiftly
  • Process returns, stock cleanses, and assist the sales team with order processing.
What we offer
What we offer
  • Competitive salary and bonus scheme
  • Pension contribution matching for your future planning
  • Life assurance and health insurance for peace of mind
  • 25 days holiday plus bank holidays for a well-deserved break
  • Employee discounts and free parking to make your work life easier.
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Our client is a leading provider in their industry, dedicated to delivering exce...
Location
Location
United Kingdom , Livingston
Salary
Salary:
27000.00 - 29000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service positions
  • Strong organisational skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively within a team
  • Comfortable working with a variety of systems
Job Responsibility
Job Responsibility
  • Manage and monitor orders to ensure fulfilment of conditions (quantities, prices, delivery times)
  • Act promptly on any customer requests and/or credit requests, samples, and quotations
  • Generate bespoke quotations for customers
  • Amend or cancel orders in the CRM system, ensuring accurate updates
  • Collaborate with internal teams to ensure a seamless delivery process for customers
  • Attend meetings with the customer service and sales team
  • Maintain up-to-date and accurate customer databases
  • Liaise with logistics departments to monitor stock levels
  • Monitor and manage stock for assigned customers
  • Work with Customer Services Manager to prepare and review customer account plans
What we offer
What we offer
  • Competitive salary
  • Opportunities for professional development
  • Supportive team environment
  • Health and safety-focused workplace
  • Participation in continuous improvement initiatives
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

You will be working for our client who is a tech lead, award winning company as ...
Location
Location
United Kingdom , South Croydon
Salary
Salary:
25400.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Hybrid Customer Service Coordinator

As a Customer Service Coordinator, you will be the first point of contact for pr...
Location
Location
United Kingdom , Guildford
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years in customer service or sales support roles
  • Excellent communication and interpersonal skills
  • Strong organisational and planning abilities
  • Proficiency with Microsoft Dynamics and general office software
  • A positive, results-driven mindset
Job Responsibility
Job Responsibility
  • Handle incoming new enquiry calls and general office calls, allocating as needed
  • Respond to new email enquiries promptly and professionally
  • Guide potential clients through our free identification service
  • Provide tailored advice to residential clients to secure survey sales
  • Follow up on survey proposals to convert them into confirmed instructions
  • Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments
  • Draft standard residential management plans to support Consultants
  • Assist the Sales and Marketing Manager with research, data collection, and other tasks
What we offer
What we offer
  • 31 days annual leave (including public holidays)
  • Enhanced Sick Pay
  • Life Assurance
  • Profit Share Scheme
  • Hybrid working (minimum 3 days in office after probation and training)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

You will be working for our client who is a tech lead, award-winning company as ...
Location
Location
United Kingdom , East Croydon
Salary
Salary:
22000.00 - 25000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Do you have outstanding customer service skills and excellent attention to detai...
Location
Location
United Kingdom , Exeter
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Motivated to succeed and hardworking
  • PC literate including Microsoft Office Suite
  • Familiar with a manufacturing environment beneficial but not essential
  • Able to prioritise and organise workload to meet tight deadlines
  • The ability to work under pressure in a fast paced environment
  • Attention to detail
  • Great sense of humour
Job Responsibility
Job Responsibility
  • Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
  • Maintain customer stock levels
  • Progress any late deliveries and provide updates to the customer
  • Attend daily planning/update meetings with the Customer Service team
  • Coordinate the introduction of any new products through the relevant departments
  • Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
  • Check all supplier order acknowledgments and amend relevant parts of the system if required
  • Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
  • Manage both incoming and outgoing post
  • Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team
What we offer
What we offer
  • 25 days holiday plus 8 Bank Holidays
  • free parking
  • Xmas shutdown
  • welcoming friendly environment
  • personal development opportunities
  • Fulltime
Read More
Arrow Right