Customer Service Coordinator Jobs

Customer Service Coordinator

Bradken

Location:
Kazakhstan , Almaty

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You are a customer-focused professional who plays a critical role in supporting the sales region and ensuring a consistently high standard of service delivery. As a Customer Service Coordinator, you act as a key escalation point, managing complex customer service activities including quoting, order management, and issue resolution. You serve as the vital link between customers and internal teams, helping resolve issues efficiently and strengthening overall customer satisfaction.

Job Responsibility:

Primary point of contact for customer service matters, ensuring timely, professional resolution of issues
Work closely with Sales, Logistics, Manufacturing, Estimating, and Engineering teams to meet customer requirements
Support the onboarding and development of new team members
Responsible for the end-to-end processing, tracking, and fulfilment of customer orders
Proactively communicate order status, dispatch details, and delivery timelines
Monitor customer account status, including outstanding or overdue invoices
Raise Customer Feedback Reports to address service gaps
Maintain accurate data across systems such as Salesforce and Epicor
Act as the regional Salesforce Super User
Assist with customer pricing updates
Support sales representatives with pipeline management, forecasting, and account planning
Interpret technical drawings to support quotation processes
Prepare reports for business and customer reviews
Contribute to customer project update meetings
Support tender and contract documentation, RFQs/RFTs, invoicing, and customer B2B submissions
Support inventory planning and demand forecasting
Contribute to capital item and warranty-related projects
Identify opportunities to improve systems, processes, and customer engagement
Support regional safety, compliance, and financial KPIs

Requirements:

Qualifications in Business, Sales, Supply Chain, Logistics, or a related discipline
Proven experience in customer or order management roles, managing complex queries with professionalism
Strong Salesforce CRM capability, including reporting and pipeline support (highly desirable)
Exposure to manufacturing, foundry, mining, or heavy industry environments preferred
Working knowledge of logistics and supply chain operations

Nice to have:

Customer Service or Sales Support training
ERP system exposure (e.g. SAP, Oracle) preferred
Basic project management or logistics certification (e.g. APICS, PMP) desirable
Demonstrated years of experience in a similar role, demonstrating effective customer engagement and continuous improvement

What we offer:

Safety first environment and mindset
Flexible work options
Competitive Total Reward Packages
Global and local recognition programs
Paid Parental Leave
Learning and Development focus
Education assistance
EAP for you and your family
Community Involvement program

Additional Information:

Job Posted:
December 28, 2025

Expiration:
January 25, 2026

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