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Customer Service Coordinator

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Foras.ps

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Customer Service

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Job Description:

We are looking for a proactive, confident and customer-focused Customer Service Coordinator to support our growing operations across Sellenvo and ListaPro. This role involves managing customer communications across multiple channels and regions, including the UK, Europe, UAE, and Saudi Arabia. The ideal candidate is highly organized, an excellent communicator, and fluent in both English and Arabic, with a strong commitment to delivering exceptional customer experiences.

Job Responsibility:

  • Respond promptly and professionally to customer emails and website enquiries
  • Handle inbound and outbound phone calls and WhatsApp communications
  • Conduct timely follow-ups with customers to ensure satisfaction and resolution
  • Support customers across multiple regions, adapting communication styles where needed
  • Collaborate and coordinate with internal teams to resolve customer issues efficiently
  • Create and convert potential sales opportunities
  • Maintain accurate records of customer interactions and updates
  • Identify opportunities to improve customer experience and service processes

Requirements:

  • Fluency in English and Arabic (both written and spoken) is essential
  • Bachelor degree in Business Administration, Communications or related field
  • Previous experience in a customer service or support role
  • Previous experience as an online seller or VA to sellers an advantage
  • Strong communication and interpersonal skills
  • Highly organised with strong attention to detail
  • Ability to manage multiple tasks and prioritise effectively
  • Customer-centric mindset with a positive, solution-oriented attitude
  • Comfortable and experienced using communication tools (email, CRM systems, messaging apps)

Nice to have:

  • Experience supporting international customers (UK, Europe, Middle East)
  • Familiarity with eCommerce or SaaS platforms
  • Experience using CRM or helpdesk systems
What we offer:
  • Opportunity to work with fast-growing brands (Sellenvo & ListaPro)
  • Collaborative and supportive team environment
  • Flexible working arrangements (if applicable)
  • Career growth and development opportunities with a growing organization

Additional Information:

Job Posted:
May 04, 2026

Work Type:
Remote work
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