Customer Service Coordinator

• Delivering high-quality customer service in person, by phone, and email, with a strong focus on mine site safety and compliance requirements
• Preparing hire schedules, quotes, and invoices in line with site standards and regulatory obligations
• Coordinating equipment deliveries, transfers, pick-ups, repairs, and breakdowns, ensuring all activities meet mine site access, safety, and compliance requirements
• Working closely with customers, transport providers, and internal teams to ensure equipment is fit-for-purpose and compliant for mine site use
• Occasionally need to assist customers and colleagues in the yard with loading equipment

• Previous face-to-face customer service experience
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Capability to learn and absorb technical information

An interest in the construction, mining, or engineering industries

• Development and career progression pathways
• Flexible working options available
• Access to employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation