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As a Customer Service Coordinator at Monster Energy, you'll be the driving force behind processing customer sales orders and internal sample orders! Get ready to rock customer interactions by meeting their needs and ensuring our SAP system reflects the real-time status of every order. You'll also make sure everything aligns with our internal finance and transportation standards.
Job Responsibility:
Work closely with customers across the assigned territories, in close collaboration with management to address any and all service issues dealing with product supply and sales order fulfillment
Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives
Maintain relationships with customers, monitor their inventory levels and depletions
Receive, organize, and manage data entry of all internal sample orders for execution of company marketing and sampling activities in each assigned territory
Work with internal and external customers to ensure a clear transfer of ownership in sales orders, in compliance with company financial accounting procedures, and for sample orders
Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner
Requirements:
Prefer a Bachelor's Degree in the field of Business Administration, Communications, or related field of study
Between 3-5 years of experience in customer service in FMCG
Proficient in Microsoft suite of software products
emphasis on Excel
SAP experience preferred – SAP ECC, SAP TM
Excellent written and verbal communication skills in English preferred
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