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Customer Service Coordinator

https://www.randstad.com Logo

Randstad

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Location:
China , Shanghai

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

180000.00 - 240000.00 CNY / Year

Job Description:

As a Customer Service Coordinator at Monster Energy, you'll be the driving force behind processing customer sales orders and internal sample orders! Get ready to rock customer interactions by meeting their needs and ensuring our SAP system reflects the real-time status of every order. You'll also make sure everything aligns with our internal finance and transportation standards.

Job Responsibility:

  • Work closely with customers across the assigned territories, in close collaboration with management to address any and all service issues dealing with product supply and sales order fulfillment
  • Receive, organize, and manage data entry of all customer orders to support demand fulfillment in support of company sales objectives
  • Maintain relationships with customers, monitor their inventory levels and depletions
  • Receive, organize, and manage data entry of all internal sample orders for execution of company marketing and sampling activities in each assigned territory
  • Work with internal and external customers to ensure a clear transfer of ownership in sales orders, in compliance with company financial accounting procedures, and for sample orders
  • Ensure that Company operational standards, policies, procedures, and practices are followed in a timely and consistent manner

Requirements:

  • Prefer a Bachelor's Degree in the field of Business Administration, Communications, or related field of study
  • Between 3-5 years of experience in customer service in FMCG
  • Proficient in Microsoft suite of software products
  • emphasis on Excel
  • SAP experience preferred – SAP ECC, SAP TM
  • Excellent written and verbal communication skills in English preferred

Additional Information:

Job Posted:
December 25, 2025

Expiration:
February 14, 2026

Job Link Share:

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