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Coates Logo Coates · Customer Service

Customer Service Coordinator

Australia, Welshpool · Job Posted May 28, 2026
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Job Description

As the first point of contact at our Welshpool branch, you’ll play a key role in delivering an outstanding customer experience and helping customers find the right equipment solutions. You’ll join a collaborative team of 12, including drivers, mechanics, and customer service coordinators, all working toward a common goal. This is a varied, hands-on role where no two days are the same.

Job Responsibility

  • Assist customers in person, over the phone, and via email
  • Prepare hire schedules, quotes, and invoices
  • Coordinate equipment deliveries, transfers, pick-ups, repairs, and breakdowns
  • Occasionally support the yard team with loading equipment
  • Collaborate with a high-performing team in a fast-paced environment

Requirements

  • Experience in a customer-facing role
  • A passion for delivering exceptional customer service
  • Basic computer skills (MS Word, Excel, Outlook)
  • Ability to learn and understand technical information
  • Ability to adapt to changing priorities proactively and professionally

Nice to have

An interest in construction, mining, or engineering is a bonus

What we offer

  • Career development and progression pathways
  • Flexible working options
  • Access to employee discounts, benefits, and wellbeing programs
  • Purchased additional leave options
  • Novated leasing and salary sacrifice opportunities
  • 12 weeks’ paid parental leave (in addition to government entitlements)
  • Volunteering opportunities through the Coates Foundation
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