Customer Service Coordinator Job at JLL (Atlanta)

Customer Service Coordinator

JLL

Location:
United States , Atlanta

Category:
Customer Service

Contract Type:
Not provided

Salary:

21.40 USD / Hour

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Job Description:

This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals.

Job Responsibility:

Monitor various technology systems supporting facility operations
Respond to incoming calls, emails, and web requests from various stakeholders
Dispatch work orders to the operations team in a timely manner
Monitor various systems across our operations
Respond to triggered alerts
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics

Requirements:

Associates degree in facilities management, building, business or other related field
2+ years’ experience with Facility or Property Administration preferred
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills
strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Must be computer savvy
know how to escalate emergency issues
engage in a collaborative and dynamic work environment

What we offer:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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