CrawlJobs Logo
Coates Logo Coates · Customer Service

Customer Service Coordinator

Australia, Karratha Employment contract · Job Posted June 03, 2026
Apply Position
Job Link Share

Job Description

As the first point of contact for customers at our Karratha Portables branch, you’ll play a key role in delivering outstanding service and ensuring customers receive the right equipment solution. This is a data entry and admin-driven role where no two days look the same. You’ll thrive on variety, juggling multiple priorities while staying organised, responsive and detail focused.

Job Responsibility

  • Managing hire schedules and coordinating customer requests
  • Handling breakdowns and acting as a key liaison between customers and internal teams
  • Performing high-volume data entry with strong attention to detail
  • Communicating primarily via email across multiple touchpoints
  • Tracking, updating, and following up on requests across multiple systems
  • Prioritising and managing multiple tasks at different stages of completion

Requirements

  • Attention to detail and the ability to accurately manage high-volume data
  • Excellent written communication skills with confidence managing email-based interactions
  • Strong computer skills and use of multiple systems including Outlook and Excel
  • Strong organisational and problem-solving skills, with the ability to prioritise competing demands
  • Resilience, adaptability and a positive attitude in fast-paced, changing environments
  • A solutions-focused mindset with a genuine passion for teamwork and customer service

What we offer

  • Development and career progression pathways
  • Flexible working options available—let’s discuss what works best for you
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
Coates - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Service Coordinator

8 matching positions

Customer Service Coordinator

You will be working for our client who is a tech lead, award winning company as ...
Location
Location
United Kingdom , South Croydon
Salary
Salary:
25400.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Hybrid Customer Service Coordinator

As a Customer Service Coordinator, you will be the first point of contact for pr...
Location
Location
United Kingdom , Guildford
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years in customer service or sales support roles
  • Excellent communication and interpersonal skills
  • Strong organisational and planning abilities
  • Proficiency with Microsoft Dynamics and general office software
  • A positive, results-driven mindset
Job Responsibility
Job Responsibility
  • Handle incoming new enquiry calls and general office calls, allocating as needed
  • Respond to new email enquiries promptly and professionally
  • Guide potential clients through our free identification service
  • Provide tailored advice to residential clients to secure survey sales
  • Follow up on survey proposals to convert them into confirmed instructions
  • Set up new projects in our MS Dynamics CRM, assign consultants, raise invoices, and process payments
  • Draft standard residential management plans to support Consultants
  • Assist the Sales and Marketing Manager with research, data collection, and other tasks
What we offer
What we offer
  • 31 days annual leave (including public holidays)
  • Enhanced Sick Pay
  • Life Assurance
  • Profit Share Scheme
  • Hybrid working (minimum 3 days in office after probation and training)
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

You will be working for our client who is a tech lead, award-winning company as ...
Location
Location
United Kingdom , East Croydon
Salary
Salary:
22000.00 - 25000.00 GBP / Month
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Previous customer facing / customer service experience, including telephone experience
  • Some administration experience desirable but not essential
  • Best in class communication skills, both verbally and written, as well as an excellent listener who understands great customer service
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • To support clients with queries and requests coming through Zendesk
  • Communicating with a variety of stakeholders on issues across the company
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Do you have outstanding customer service skills and excellent attention to detai...
Location
Location
United Kingdom , Exeter
Salary
Salary:
27000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Motivated to succeed and hardworking
  • PC literate including Microsoft Office Suite
  • Familiar with a manufacturing environment beneficial but not essential
  • Able to prioritise and organise workload to meet tight deadlines
  • The ability to work under pressure in a fast paced environment
  • Attention to detail
  • Great sense of humour
Job Responsibility
Job Responsibility
  • Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as required
  • Maintain customer stock levels
  • Progress any late deliveries and provide updates to the customer
  • Attend daily planning/update meetings with the Customer Service team
  • Coordinate the introduction of any new products through the relevant departments
  • Raise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliers
  • Check all supplier order acknowledgments and amend relevant parts of the system if required
  • Generate daily customer sales invoices ensuring processing adheres to the specific customer requirements
  • Manage both incoming and outgoing post
  • Assist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance team
What we offer
What we offer
  • 25 days holiday plus 8 Bank Holidays
  • free parking
  • Xmas shutdown
  • welcoming friendly environment
  • personal development opportunities
  • Fulltime
Read More
Arrow Right

Customer Service Coordinator

Are you passionate about providing exceptional customer service? Do you thrive i...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
13.00 - 13.75 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication and interpersonal skills
  • Attention to detail and the ability to process orders accurately
  • A proactive approach to problem-solving and client engagement
  • Experience in customer service administration
  • A team player mentality with the ability to collaborate effectively across departments
  • Proficiency in using customer service software and tools
Job Responsibility
Job Responsibility
  • Responding to Enquiries: Quickly and professionally address customer inquiries, providing accurate information and solutions
  • Order Processing: Handle customer orders with precision, following company procedures to ensure accuracy and efficiency
  • Client Communication: Maintain regular contact with clients, offering updates and support throughout their journey with us
  • Internal Coordination: Work closely with internal teams to align production schedules with customer expectations, ensuring smooth operations
  • Post-Delivery Follow-Up: Gather feedback after deliveries to ensure our clients are satisfied and ready to share their positive experiences
  • Record Keeping: Keep detailed records of all client interactions to maintain high service standards and facilitate future communication
  • Online Support: Assist with online order handling and general service queries, enhancing the overall customer experience
What we offer
What we offer
  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
  • Eye care vouchers and money towards glasses should you require them for VDU purposes
  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave (Based on a weekly accrual)
  • Fulltime
Read More
Arrow Right

Customer Services Coordinator

Join a respected organisation within the membership sector, serving the Transpor...
Location
Location
United Kingdom , London
Salary
Salary:
24000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service Experience: Previous experience in a customer service role
  • Insurance Knowledge: Desirable but not essential
  • Strong communication and interpersonal skills
  • Excellent time management and organisation
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office
  • Ability to work independently and meet deadlines
Job Responsibility
Job Responsibility
  • Process Claims: Handle sickness and life insurance claims with care and accuracy
  • Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
  • Provide Product Information: Offer guidance on services and policies
  • Manage Transactions: Process direct debits and maintain data accuracy
What we offer
What we offer
  • 22 days holiday + bank holidays
  • Subsidised transport costs
  • Company pension & life insurance
  • Income protection & private healthcare
  • Supportive, friendly team and great workplace culture
  • Fulltime
Read More
Arrow Right

Customer Service & Sales Coordinator

Customer Service & Sales Coordinator role in a vibrant, fast-paced environment, ...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
15.00 - 16.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A genuine passion for delivering top-notch service
  • Previous experience in a customer-facing role
  • Excellent communication skills, both written and verbal
  • A proactive, problem-solving mindset
  • Team spirit and adaptability in a fast-moving environment
Job Responsibility
Job Responsibility
  • Enter and manage customer orders from initial request to final delivery
  • Coordinate with production, purchasing, and planning teams to ensure timely fulfilment
  • Track order status and provide updates to customers and internal stakeholders
  • Act as the primary point of contact for customer inquiries via phone, email, and chat
  • Provide accurate information on products, services, and delivery timelines
  • Resolve issues and complaints with professionalism and urgency
  • Monitor inventory levels and coordinate with warehouse or production teams to ensure availability
  • Assist in scheduling efficient production runs and shipping logistics
  • Maintain accurate records of stock movements and job processes using ERP systems
  • Maintain detailed records of customer interactions, orders, and service issues
What we offer
What we offer
  • Potential to extend temporary contract
  • Friendly and supportive team
  • Inclusive environment
  • Reasonable adjustments supported
  • Fulltime
Read More
Arrow Right

Customer Services Coordinator - Membership

Join a respected organisation within the membership sector, serving the Transpor...
Location
Location
United Kingdom , London
Salary
Salary:
24000.00 - 27000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Service Experience: Previous experience in a customer-facing role
  • Strong communication and interpersonal skills
  • Excellent time management and organisation
  • High attention to detail and accuracy
  • Proficiency in Microsoft Office
  • Ability to work independently and meet deadlines
Job Responsibility
Job Responsibility
  • Process Claims: Handle sickness and life insurance claims with care and accuracy
  • Deliver Excellent Customer Support: Respond to member enquiries via phone, email, and post
  • Provide Product Information: Offer guidance on services and policies
  • Manage Transactions: Process direct debits and maintain data accuracy
What we offer
What we offer
  • 22 days holiday + bank holidays
  • Subsidised transport costs
  • Company pension & life insurance
  • Income protection & private healthcare
  • Supportive, friendly team and great workplace culture
  • Fulltime
Read More
Arrow Right