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Customer Service Coordinator - Relief

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Coates

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Location:
Australia , Wollongong, Nowra and Ulladulla

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

As the first point of contact for customers at our Coates branches across NSW South Coast (covering Wollongong, Nowra and Ulladulla), your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.

Job Responsibility:

  • Addressing customer needs in person, by phone and email
  • Generating hire schedules, quotes, and invoicing
  • Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
  • Occasionally assist customers and colleagues in the yard with loading equipment

Requirements:

  • Previous face-to-face customer service experience
  • A desire to provide amazing customer experience
  • General computer skills (MS Word, Excel, Outlook)
  • Capability to learn and absorb technical information

Nice to have:

Interest in the construction, mining, or engineering industries

What we offer:
  • Development and career progression pathways
  • Flexible working options available
  • Access to employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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