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Coates Logo Coates · Customer Service

Customer Service Coordinator - Power & HVAC

Australia Employment contract · Job Posted July 05, 2026
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Job Responsibility

  • Coordinating equipment deliveries, collections and off-hires
  • Sourcing equipment from across the Coates network to meet customer requirements
  • Preparing quotes and converting hires into active contracts
  • Liaising with customers regarding equipment requirements and site access
  • Coordinating servicing schedules, maintenance activities and inductions
  • Managing equipment breakdowns and arranging repairs or swap-outs
  • Working closely with workshop, transport and technical teams to ensure equipment readiness
  • Processing invoicing, purchase orders, billing and general administration tasks
  • Resolving customer queries and disputed invoices
  • Building strong relationships with customers and stakeholders across the business

Requirements

  • Experience in a coordination, scheduling, customer service or administration role within a fast-paced operational environment
  • The ability to manage multiple competing priorities, deadlines and customer requests simultaneously
  • Strong customer service and problem-solving skills with confidence managing customer enquiries, complaints and disputes professionally
  • Excellent organisational skills and attention to detail across quoting, invoicing and administrative tasks
  • Confidence working with a broad range of stakeholders including customers, transport providers, contractors, technicians and operational teams
  • Strong computer skills and the ability to quickly learn new systems and processes
  • A proactive, solutions-focused approach with the ability to take ownership and work independently
  • A commitment to maintaining a safe working environment and supporting Coates' Zero Harm culture
  • Technical aptitude and a willingness to learn Power & HVAC products and services

Nice to have

Exposure to equipment hire, HVAC, transport, logistics, mining, construction or industrial environments will be highly regarded

What we offer

  • Development and career progression pathways
  • Flexible working options available
  • Access to our employee discounts, benefits and wellbeing program including Fitness Passport
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to the government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
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