Customer Service Coordinator (Patient Services) Job at Baxter (Cheadle)

Customer Service Coordinator

You won't just be answering phones; you will be the primary point of contact for...

Location

United Kingdom , Sittingbourne

Salary:

13.50 GBP / Hour

Randstad

Expiration Date

July 03, 2026

Requirements

Empathetic nature
Communication expert
IT proficient
Customer-centric
Reliability

Job Responsibility

Patient onboarding
Coordination
Liaison
Problem solving
Data management
On-call support

What we offer

Monthly awards for top performers
Opportunities for customer service qualifications
Onsite gym
Outside seating areas
Subsidised canteen with Starbucks station
Option to work from home one day per week once trained
Competitive pension
Private healthcare
Access to Randstad app for discounts
Free on-site parking

Fulltime

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Customer Service Coordinator

As the new patient coordinator, you will be responsible for making the first con...

Location

United Kingdom , Maidenhead

Salary:

12.00 - 13.50 GBP / Hour

Randstad

Expiration Date

July 01, 2026

Requirements

Customer Service experience in a busy environment
Patient, understanding, caring and empathetic
Positive, proactive and customer focused attitude
Professional and confident telephone manner
Competent IT skills and ability to learn new systems
Excellent verbal & written communication skills

Job Responsibility

Making the first contact with the patient or carer once their health care professional registers them to H2H
Set up their account, confirm all the patient and carers detail's, arrange their first order and then check in with the patient or carer once the order has been delivered
Liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient
Confirm all details that we have been given by health care professionals with the patient or carer
Follow up with the patient or carer to ensure their expectations of H2H have been met
Liaise with health care professionals and GP surgeries
Provide the highest levels of customer excellence to both patients and health care professionals
Arrange patient deliveries via telephone and email
Answer patient and stakeholder enquiries, resolving all queries that might arise
Use our internal database to log all patient and health care professional communication and documenting this

What we offer

Competitive salaries
Superb defined contribution pension scheme
Private health care
Life assurance
Flexible benefits scheme
Top performers are recognised and rewarded monthly
Opportunities to gain customer service related qualifications in the role
Option to work from home 1 day per week
Free on-site parking
Onsite canteen including a Starbucks station

Fulltime

Patient Service Coordinator

We’re looking for a proactive and friendly Patient Service Coordinator to suppor...

Location

United States , Templeton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous medical office experience (radiology strongly preferred)
Excellent communication and customer service skills
Ability to multitask and stay organized in a fast‑paced setting

Job Responsibility

Greet patients and guide them through the admissions and registration process
Accurately collect and verify patient demographics, insurance, and required documentation
Provide outstanding customer service while maintaining professionalism and empathy
Work closely with clinical and administrative teams to support patient flow
Maintain confidentiality and ensure accuracy in all patient interactions

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Customer Service Coordinator

This role will coordinate the prescription management process, patient stock lev...

Location

United Kingdom , Cheadle, Stockport

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Dispensing Assistant Qualification or equivalent (minimum of Regulated Qualifications Framework Level 2 as defined in GPhC guidance) or willingness to complete the course through on the job training
Extensive experience in customer service or patient-centric roles
In-depth experience in using customer relationship management systems
Previous experience of working in a pharmacy/healthcare setting would be advantageous
Successful experience of demonstrating strong administration skills in high volumes
Strong verbal and written communications skills (e.g. professional telephone manner) including with senior stakeholders
Strong conflict resolution skills
High attention to detail
Strong IT proficiency (including Microsoft Office)
Excellent organisational & prioritisation skills in a demanding environment

Job Responsibility

Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries
Activate new patients onto the service and coordinate the installation delivery in line with customer requirements
Accurately enter prescriptions and directions on the Patient Management System
Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription
Organise collections and process sales returns within the allocated timeframes
Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner
Maintain patient confidentiality at all times
Report and escalate system inaccuracies to the Patient Services Team Leader
Accurate dispensing – this will include timely reporting of near misses and dispensing errors
Accurate and timely complaint recording into the complaints management system

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance

Fulltime

Food Service Worker (Patient Services, 1st Shift, Ft)

Patient Services Workers are responsible for a variety of specialized duties rel...

Location

United States , Glenview

Salary:

17.25 USD / Hour

Aramark

Expiration Date

Until further notice

Requirements

Food Service Certificate as needed
Sufficient education or training to read, write, and follow verbal and written instructions
Be able to work quickly and concisely under pressure

Job Responsibility

Prepare quality food and baked goods according to a planned menu
Prepare a daily report that verifies transactions
Understand what is inclusive of a meal
Ensure storage of food in an accurate and sanitary manner
Serve food according to meal schedules, department policies and procedures
Use and care of kitchen equipment, especially knives
Timely preparation of a variety of food items, beverages, and
Add garnishments to ensure customer happiness and eye appeal
Coordinate and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment
Adhere to all food safety regulations for sanitation, food handling, and storage

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

Fulltime

Customer Service Intake Coordinator

The Intake Coordinator is responsible for facilitating the onboarding of new pat...

Location

United States , Chandler

Salary:

20.00 - 22.00 USD / Hour

Aspen Infusion

Expiration Date

Until further notice

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
Organizational skills sufficient to maintain consistently accurate records
Ability to evaluate options and to make efficient decisions
Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of e-mail
Customer Service - Manages difficult or emotional customer situations
Responds promptly to customer needs
Solicits customer feedback to improve service
Responds to requests for service and assistance
Meets commitments
Oral Communication - Speaks clearly and persuasively in positive or negative situations

Job Responsibility

Intake information from referral sources and patients in a professional, knowledgeable, and courteous manner
Retrieve and route incoming documentation to the appropriate department or individual(s) in the Company via phone, fax, or other electronic means
Verify current coverage with third-party payers, and obtain authorizations as needed
Maintain current coverage status information on an ongoing basis for existing patients
Answer phone calls from new patients, providers, and referral sources
Document all communication in the system, either from or regarding a patient
Prepare and secure documentation for billing and authorization purposes
Communicate with the billing department to ensure proper billing to insurance companies, contracts, other third-party payers and patients for all products and services delivered
Participate in surveys conducted by authorized inspection agencies
Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator

Fulltime

Patient Service Representative - Patient Access

Responsible and accountable for the coordination of information and support need...

Location

United States , Everett

Salary:

Not provided

Providence Swedish

Expiration Date

Until further notice

Requirements

Associate's Degree
2 years of experience in a medical setting with inpatient or outpatient admitting
Patient Registration or financial counseling or insurance and medical terminology experience

Job Responsibility

Responsible and accountable for the coordination of information and support needed for the flow of patients in the Swedish Medical Center and Emergency Department environment
Provides front line customer service including reception and Registration
Responsible for the interviewing of patients and family to obtain required demographic and financial data, completing consents, escorting/directing patients and collecting valuables and deposits
Initial contact for any patients/visitors with general billing, insurance or collection questions/concerns
Assists patients requesting financial assistance through financial aide programs, processing all necessary paperwork
Serves as a conduit to the appropriate staff to assist patients in determining alternate sources of coverage for hospital stays including payment arrangements for private pay accounts
Serves as the POS team expert to facilitate all aspects of registration functions for patients during their hospitalization
Coordinates coverage issues with the Physician Offices and the POS team members, is accountable for assuring timely and accurate patient information flow
Participates in quality improvement activities of the Medical Center and Emergency Department
Performs other special project assignments as directed

What we offer

retirement 401(k) Savings Plan with employer matching
health care benefits (medical, dental, vision)
life insurance
disability insurance
time off benefits (paid parental leave, vacations, holidays, health issues)
voluntary benefits
well-being resources

Patient Financial Specialist - Patient Financial Services

The associate is responsible for the duties and services that are of a support n...

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred.

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution
Meets or exceeds customer expectations and requirements
Compliant with all CHRISTUS Health, payer, and government regulations

Fulltime

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Customer Service Coordinator (Patient Services)

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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