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Customer Service Coordinator II

United States, Lexington · Job Posted March 18, 2026
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Job Description

The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing company service programs to ensure compliance with 100% follow-up through customer callbacks.

Job Responsibility

  • Demonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers
  • Maintains required departmental records, reports, and files in accordance with established policies and procedures while obtaining processes and distributing reports in a timely manner
  • Call and process electronic or telephone orders/requests
  • Phones/Customer Service
  • Check Market Center general email box
  • Prepare ship route for processing (printing, posting)
  • Service call back
  • Service Dispatch
  • Place work order for service calls
  • Process refunds

Requirements

  • 3-5 years of work experience preferred
  • High School Diploma required
  • Associates Degree preferred
  • MS Office Experience with proficiency in Excel required
  • Strong communication skills
  • Excellent customer service and administrative skills required
  • Ability to develop and maintain a positive working relationship with others
  • Detail oriented, ability to multi-task, with strong organizational skills are required

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