Customer Service Coordinator II Job at Aramark (Dallas)

Prototype Project Coordinator II

The Prototype Project Coordinator II will work through issue resolution, status ...

Location

United States , Dearborn

Salary:

Not provided

HonorVet Technologies

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 3 years of coordination experience or 3 years of skilled trade experience
Excellent customer service skills
Very detail oriented
Reliable attendance and ability to work overtime
Good written and verbal communication skills
Ability to work with different cross functional teams
Ability to follow directions and multi-task
Ability to compile lessons learned for continuous quality development
Intermediate computer skills (Microsoft Outlook, PowerPoint, Word, and Excel)

Job Responsibility

Plan, schedule, and coordinate office and shop activity and relay customer expectations
Assist the Project Manager in activities including timing, budgets, quality, and material management
Direct and coordinate assignments for subcontractors and monitor performance of vendors
Develop and execute small project plans
Complete milestones on time and within budget, work with the cross-functional team to ensure deliverables
Collect data from customers, suppliers, Bill of Material, and other resources to compile reports
Review project status daily and report percentage of completion
Perform other duties and responsibilities as assigned

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Brazil , São Paulo

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Build great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II

As a Customer Success Manager in our Enterprise team you will be part of a team ...

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a team player
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II, Enterprise

At Braze, we have found our people. We’re a genuinely approachable, exceptionall...

Location

United States , Austin

Salary:

83700.00 - 100000.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

Passionate about customer success
Proven track record in customer success
Excellent communicator with exemplary written and verbal communication skills
Unparalleled follow up skills
Excited by working with medium and large technology companies
Known for being a 'team player'
Builds great relationships with colleagues and customers
High level of intellectual curiosity
Experience successfully managing complex accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
Excellent time management skills

Job Responsibility

Own client renewals, retention, and net retention targets for your customers
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Customer Success Manager II

Customer Success Manager (CSM) is a key value to Customer is as a management par...

Location

United States of America , Durham

Salary:

71700.00 - 145300.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years recent experience with Customer Success with high touch engagements
A professional degree or equivalent experience and 7+ years related experience
Basic knowledge of one or more of the following technologies: Wireless, Networking, Cloud, Customer Success tools
Intermediate level skills with Microsoft Office applications
Demonstrated English verbal, written, and typing skills
Demonstrated ability to understand and communicate effectively with a customer at a low technical level and high management level
Team player and mentor
Account management skills are preferred
Demonstrated Program Management skills and high organizational skills required, PMP certification desired
ITIL/ITSM certification desired

Job Responsibility

Customer Success Manager (CSM) is a key value to Customer is as a management partner with the Customer and an integral part and extension of the Customer's IT management structure
Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure that the team works with the Customer's IT service management team to help ensure that all other members of the Aruba/HPE service delivery team are fully knowledgeable about the Customer's critical IT services and business objectives
Promotes customer satisfaction within team, prevents customer dissatisfaction issues from occurring, and follows up on any satisfaction issues that arise
Builds positive working relationships with all members of the ARUBA/HPE team
Leverages experience and knowledge through information sharing
Responsible for the overall delivery of the Service to all assigned accounts
The CSM is the Customer's single IT management focal point for all service-related issues, technical escalations, and is the customer's remote service advocate within ARUBA/HPE
Effective at establishing overall goals, developing outcome focused CSP (Customer Success Plans), and action plans to achieve results, has a keen sense of what, when and how to communicate information to management and peers and the actions taken and possible solutions
Provides direction and leadership to the support team and peers based upon organization vision and strategic direction
Strives to make continuous improvements to key processes, seeks to meet business objectives while contributing to the overall success of the department/organization

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
The expected salary/wage range for this position is provided below
Variable incentives may also be offered

Fulltime

Field Service Technician II

Baxter Canada is seeking a Field Service Technician II. Reporting to the Service...

Location

Canada , Mississauga

Salary:

66560.00 - 99840.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Diploma or Degree from a Technical, Trade School, or a comparable combination of education and experience
Valid passport & visa for training and meetings to the US
Valid driver's license with a minimum of three years current, clean drivers’ abstract

Job Responsibility

Driving and delivery up to 60% of a regular work week on average, including overnight travel
Service Hillrom & Baxter products. These include (Pre-Installation and Preventive Maintenance (PMs), Routine Maintenance (RM’s), troubleshooting and component replacement and minor cosmetic repairs
Deliver and remove product as well as complete functional checks
Develop and maintain good relationships and provide excellent customer service with various levels of internal and external customers
Demonstration to customer on how to use rental products
Used handheld device and Baxter order management system to coordinate customer orders for shipping and delivery
Stay up to date and be proactive with safety, health, and quality in compliance with all company, governmental and customer regulations. Operate safely and within guidelines or regulations. Maintain a clean and safe work environment
Follow on-call rotation to provide 24/7 coverage. Exhibit excellent time management skills
The ability to regularly lift, push, and pull up to 50 pounds
Excellent verbal and written communication skills. Demonstrated experience in providing excellent in-person and telephone customer service

Fulltime