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Picture this: a driver is stranded on a busy motorway in the rain, miles from home. They’re stressed and stuck. That’s where you come in. As the calm voice on the other end of the line, you take control of the situation. As our new customer service coordinator, you are the lifeline for drivers across Europe. You join a diverse team where your empathy and problem-solving skills turn stressful breakdowns into seamless solutions. This role is perfect if you thrive in a fast-paced, supportive atmosphere and love using your languages to help others.
Job Responsibility:
Coordinate and resolve international service requests across the European region using your multilingual expertise
Take full accountability for every request to provide clients with total peace of mind from start to finish
Maintain constant communication between service providers and customers to ensure clear, real-time updates
Apply a proactive mindset to navigate complex logistical hurdles when standard solutions are not enough
Deliver a premium experience by anticipating needs throughout the entire repair journey
Contribute to a culture of mutual support where your team uses collective expertise to win
Requirements:
Junior experience
Professional-level fluency in English, Czech, and an Eastern European language
Full availability to work in a shift-based rotation for 24/7 support
Natural dedication to delivering high-quality service
Ability to adapt communication style
Proactive mindset
Strong team player
Genuine desire to learn and commitment to professional development