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Customer service coordinator eastern europe

https://www.randstad.com Logo

Randstad

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Location:
Belgium , Oostakker

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Picture this: a driver is stranded on a busy motorway in the rain, miles from home. They’re stressed and stuck. That’s where you come in. As the calm voice on the other end of the line, you take control of the situation. As our new customer service coordinator, you are the lifeline for drivers across Europe. You join a diverse team where your empathy and problem-solving skills turn stressful breakdowns into seamless solutions. This role is perfect if you thrive in a fast-paced, supportive atmosphere and love using your languages to help others.

Job Responsibility:

  • Coordinate and resolve international service requests across the European region using your multilingual expertise
  • Take full accountability for every request to provide clients with total peace of mind from start to finish
  • Maintain constant communication between service providers and customers to ensure clear, real-time updates
  • Apply a proactive mindset to navigate complex logistical hurdles when standard solutions are not enough
  • Deliver a premium experience by anticipating needs throughout the entire repair journey
  • Contribute to a culture of mutual support where your team uses collective expertise to win

Requirements:

  • Junior experience
  • Professional-level fluency in English, Czech, and an Eastern European language
  • Full availability to work in a shift-based rotation for 24/7 support
  • Natural dedication to delivering high-quality service
  • Ability to adapt communication style
  • Proactive mindset
  • Strong team player
  • Genuine desire to learn and commitment to professional development
  • Upper secondary education

Additional Information:

Job Posted:
April 22, 2026

Expiration:
June 21, 2026

Work Type:
On-site work
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