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Customer Service Coordinator / Buyer

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Ardagh Group

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Location:
United States , Elk Grove Village

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

58300.00 - 87500.00 USD / Year
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Job Responsibility:

  • Handle the customer support for the Ardagh Metal Packaging locations, external domestic customers, and other external international customers and support the procurement of parts for ATC jobs
  • Source parts and services, issuing the purchase orders to purchase the parts, and completing all needed documentation to ship the parts
  • Track customer orders, quoting time, and billing material jobs and installation support against the original quote
  • Follow up with vendors regarding all purchased parts that are past due or critical for timely delivery
  • Process orders for Ardagh plants, domestic external customers, and international external customers
  • Source, quote and procure parts from vendors to fill customer orders and shop floor jobs
  • Process shipping documents to create invoices
  • Track and follow customer job orders to ensure purchase orders are received
  • Quote the customer for spare parts per their request
  • Respond to customer inquires via e-mail or phone
  • Enter customer orders into the SAP system for tracking and processing
  • Generate SAP reports as needed
  • Advise customer of any changes in order status or pricing
  • Track and report aging of all customer orders
  • Coordinate any customer project shipments and invoicing working with both the customer on requirements and the project managers to understand shipping needs
  • Backup to other customer service positions and supply chain.

Requirements:

  • 4-year degree preferred
  • 2 years of experience in customer service
  • Proficient in the usage of software applications like Excel and Word
  • Proficient in the usage of SAP
  • Solid verbal and written skills
  • Solid problem-solving and analytical skills.

Nice to have:

Fluent in Portuguese

What we offer:
  • Medical, prescription, dental and vision plans
  • Flexible Spending Accounts (FSA)
  • Life insurance
  • 401(k) retirement plan with company match
  • Paid holidays and vacation
  • Short- and Long-Term Disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Apprenticeship programs
  • Professional and personal development opportunities through Employee Resource Groups

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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