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As a Member Onboarding Consultant, you will be the friendly voice that welcomes our newest members. This is a crucial role focused on providing an exceptional positive member experience right from the start.
Job Responsibility
Onboarding Members: Conducting Welcome calls and providing value-adds following the sale of a product
Customer Service Excellence: Upholding customer service standards and accepting ownership to resolve any member inquiries
Education and Guidance: Educating members on their new product and guiding them through using the self-service app
Support and Administration: Handling policy updates and assisting with member initial enquiries and keeping accurate records of interaction
Compliance
Requirements
Contact Centre Experience: Proven experience in customer service or Contact Centre environments is essential
Strong verbal and phone communication skills are a must
Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals
Tech Savvy
Active Listener
Results-Oriented to meet and exceed member-focused KPIs
What we offer
Growth and Development with an Active Personal Development Plan
Performance Recognition
Supportive Environment
50% off health insurance and other health & wellbeing perks