Customer Service Consultant

• Taking calls to help our customers with navigate the convoluted world of banking, providing expert guidance and support
• Solving complex financial queries, turning challenges into opportunities for customer satisfaction and ensuring every call is a chance to showcase your banking prowess
• Working 35 hours per week, between the hours of 8am-8pm, Monday to Sunday, with shift patterns typically based on a 3-week rotation of early, mid and late shifts
• Being available to work weekends and bank holidays
• Required onsite for the first 4 weeks during your initial training
• No holiday can be taken within the first 6 weeks of your start date

• Strong empathy and resilience
• Excellent communication and flexibility to effectively interact with customers and resolve their issues
• The ability to quickly identify and resolve customer issues, often requiring critical thinking and the use of available resources
• A customer-centric approach - prioritising customer satisfaction by actively listening, providing efficient solutions and ensuring a positive customer experience
• Proficiency in using various software applications and handling digital communication efficiently which is crucial for managing customer interactions and administrative tasks
• Great knowledge retention about our products and services to provide accurate and helpful support
• To be a flexible team player, playing your part in the wider team to meet customer needs
• Feel what customers feel
• Say it straight
• Push for better
• Get it done

You might already be from a Customer Service background

• 25 days holiday, pro rata
• From January 2026, all Nationwide colleagues will benefit from private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year