Customer Service Consultant Job at Nationwide Building Society (Dunfermline)

Customer Service Consultant

Nationwide Building Society

Location:
United Kingdom , Dunfermline

Category:
Customer Service

Contract Type:
Not provided

Salary:

25250.00 GBP / Year

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Job Description:

At Nationwide, our Customer Service Consultants work hard taking calls to help our customers navigate the convoluted world of banking, providing expert guidance and support, 7 days a week 8am-8pm. Your day will consist of solving complex financial queries, turning challenges into opportunities for customer satisfaction and ensuring every call is a chance to showcase your banking prowess.

Job Responsibility:

Taking calls to help customers navigate the convoluted world of banking
Providing expert guidance and support
Solving complex financial queries
Turning challenges into opportunities for customer satisfaction
Ensuring every call is a chance to showcase your banking prowess
Working 35 hours per week, between 8am-8pm, Monday to Sunday, with shift patterns
Being available to work weekends and bank holidays
Being onsite for the first 4 weeks during initial training

Requirements:

Strong empathy and resilience
Excellent communication and flexibility to effectively interact with customers and resolve their issues
Ability to quickly identify and resolve customer issues, often requiring critical thinking and the use of available resources
A customer-centric approach - prioritising customer satisfaction by actively listening, providing efficient solutions and ensuring a positive customer experience
Proficiency in using various software applications and handling digital communication efficiently which is crucial for managing customer interactions and administrative tasks
Great knowledge retention about our products and services to provide accurate and helpful support
To be a flexible team player, playing your part in the wider team to meet customer needs
Feel what customers feel
Say it straight
Push for better
Get it done

What we offer:

25 days holiday, pro rata
Private medical insurance (from January 2026)
A highly competitive pension
Access to an annual performance related bonus
Training and development
A great selection of additional benefits through our salary sacrifice scheme
Life assurance
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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