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DOMAINE HOMES Logo DOMAINE HOMES · Customer Service

Customer Service Consultant

Australia, Norwest · Job Posted June 16, 2026
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Job Description

Your Next Opportunity Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is looking for an experienced Customer Service Consultant to join our Clarendon Homes team in our Head office in Norwest NSW. As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of our customer’s home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.

Job Responsibility

  • Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
  • Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
  • Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
  • Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
  • Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

Requirements

  • Proven experience in customer service, administration, or a related role within residential building, construction, or property
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
  • Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
  • Confidence using digital communication tools, CRM systems, and Microsoft Office
  • A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

What we offer

  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)
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