Customer Service Consultant Jobs

DOMAINE HOMES

Location:
Australia, Norwest

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Clarendon Homes from the very beginning.

Job Responsibility:

Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

Requirements:

Proven experience in customer service, administration, or a related role within residential building, construction, or property
Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
Confidence using digital communication tools, CRM systems, and Microsoft Office
A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

What we offer:

Competitive salary + flexible working options
Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
Retail discounts across travel, groceries, and lifestyle
Savings on home builds, trades, suppliers, and utilities
Ongoing learning and development through the CPG Academy
Generous leave – including parental, volunteer, and community service leave
Wellbeing support for you and your family (EAP, financial coaching, health programs)

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

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Customer Service Consultant