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Customer Service Consultant

https://www.randstad.com Logo

Randstad

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Location:
Australia , Bedford Park

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

38.00 - 39.00 AUD / Hour
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Job Description:

Ready to make a real difference? We're looking for an empathetic and resilient Customer Service Professional to join one of Australia’s largest banks in their contact centre at Bedford Park. This is a unique opportunity to provide crucial support to customers in the hardships space, offering solutions and guidance during challenging times. This role offers a 9-month casual assignment with full-time hours and the view for a long term career. It provides a supportive, dynamic team environment where you can build a meaningful career.

Job Responsibility:

  • Managing inbound and outbound calls related to existing customer mortgages/loans
  • Acting with urgency and empathy to address customer inquiries and concerns
  • Proactively identifying and developing solutions for customers experiencing financial hardship
  • Delighting customers by always looking for new opportunities to improve their experience
  • Contributing to the continuous improvement of the overall customer journey

Requirements:

  • A strong background in a call centre or customer service environment, with proven experience handling difficult calls or customers
  • Exceptional empathy, professionalism, and resilience
  • A demonstrated ability to resolve disputes and maintain a strong customer focus
  • A high degree of attention to detail and accuracy
  • The ability to work a rotating roster between 7.45am and 8pm, Monday to Saturday
  • Must be available to commence Monday 27th April 2026
  • Must be available to attend an in person Assessment Centre Thursday 16th April 2026
What we offer:
  • Competitive pay rate of $38.99 per hour
  • Full-time hours and comprehensive, paid training
  • Enjoy the convenience of working close to home at Bedford Park with onsite parking
  • Access to multiple exciting staff benefits and discounts

Additional Information:

Job Posted:
April 29, 2026

Expiration:
May 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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