Customer Service Consultant Job at Selfridges (London)

Customer Service Consultant

As a Customer Service Consultant, you’ll be the friendly face and first point of...

Location

Australia , Silverwater

Salary:

Not provided

Aptella

Expiration Date

Until further notice

Requirements

A people-focused communicator with strong customer service instincts
Organised, detail-oriented and comfortable handling varied tasks at pace
Team-oriented with a positive, professional and approachable manner
Strong computer skills with confidence using enterprise systems and digital documentation
A problem-solver with a continuous improvement mindset
Able to work independently when required and manage competing priorities
Committed to following WHS procedures and modelling safe behaviours
Proactive, reliable, and eager to learn

Job Responsibility

Deliver excellent customer service across front counter, phone and showroom interactions
Process service centre book-ins, repair collections, and showroom sales
Provide accurate service and sales quotations and direct enquiries to the right teams
Support rental and product enquiries both over the counter and by phone
Actively communicate service status updates and customer requirements to the Service Manager
Assist with invoicing, stock transfers, inventory replenishment and support call logging
Use Aptella systems and enterprise tools to input accurate, timely data
Participate in ongoing training, completing a minimum of three LEP skillsets/courses each quarter

What we offer

flexible work options
career development
generous parental leave

ServiceNow Consultant - Customer Service Management

Lead the design and implementation of ServiceNow CSM solutions. Collaborate with...

Location

Romania , Bucharest

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Possesses proficiency in the ServiceNow platform and CSM module, holding valid CSA & CSM CIS certifications
Translates business requirements into technical specifications and solution architecture
Experienced in developing Low-Level Design (LLD) documentation for ServiceNow CSM
Demonstrates a strong understanding of customer service processes and ServiceNow best practices
Exhibits excellent communication and stakeholder management skills
Familiar with Agile methodologies and project management principles

Job Responsibility

Lead the design and implementation of ServiceNow CSM solutions
Collaborate with stakeholders to gather and analyse requirements
Develop and maintain the product backlog and roadmap for CSM
Ensure alignment with business goals and objectives
Provide technical guidance and support to the development team
Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
Build Low Level Design Documentation and estimate the implementation
Manage upgrades, including document review, awareness sessions, impact analysis, and testing

What we offer

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Fulltime

Customer Service & Sales Consultant

Telstra is hiring a Customer Service & Sales Consultant for its Melbourne retail...

Location

Australia , Melbourne

Salary:

Not provided

Telstra

Expiration Date

June 25, 2026

Requirements

Experience in a customer-facing role
Ability to quickly develop customised solutions for customers
Drive to reach and exceed sales targets and KPIs
Ability to easily build a connection with new and existing customers
Love for a fast-paced, busy retail environment
Hunger to learn and grow within the role

Job Responsibility

Showcase sales expertise and consultative service approaches
Provide solutions for customers using knowledge of cutting-edge tech and gadgets
Help customers transform their telecommunications experience

What we offer

Team performance-related commission with first 2 months guaranteed
30% discount on Telstra services
Continuous training to enhance skills and grow in role
Telstra SIM card
Exclusive discounts and offers across 240 brands and partners
16 weeks paid parental leave for primary and secondary carers

Parttime

Customer Service & Sales Consultant

As a Retail Sales Consultant, you are passionate about delighting Telstra’s cust...

Location

Australia , Modbury; Ingle Farm; Golden Grove; Arndale; West Lakes; Salisbury

Salary:

Not provided

Telstra

Expiration Date

September 14, 2026

Requirements

The ability to easily build a connection with a variety of new and existing customers
An appetite to quickly develop customised solutions for customers
A drive to reach (and exceed!) sales targets and KPIs
The hunger to learn and grow within the role (and beyond!)
A positive and resilient approach to customer service within a busy environment
Experience in a customer-facing role

Job Responsibility

Provide an exceptional in-store customer journey
Empower customers by identifying the products and services they need to transform their telecommunications experience
Showcase your X-factor
Support and solution for our customers

What we offer

30% off Telstra services
Exclusive discounts and offers across 240 brands and partners
A flexible, inclusive approach to parental leave
Unlimited access to 17000 learning programs
Monthly performance rewards and recognition programs

Claims Service Consultant

At Allianz Australia, we’re proud to be one of the world’s leading insurance and...

Location

Australia , Brighton; Darwin; Adelaide; Charlestown; Kingston; Launceston; Coomera

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

High level of Customer service experience, ideally within a claims environment
Insurance knowledge/background would be highly desirable
Ability to multi-task and work in a fast-paced environment
Excellent communication skills (both written and verbal)
Confidence to learn, access and use different systems and software
Strong attention to detail
A team player attitude, with a focus on supporting and respecting others

Job Responsibility

Managing a National based portfolio of motor claims and handling inbound/outbound calls
Providing excellent customer service to our customers in a timely manner
Maintaining positive working relationships with external and internal stakeholders, and providing the best possible outcomes for our customers
Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues

What we offer

Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes
A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being
Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

Fulltime

Motor Claims Service Consultant

Motor Claims Service Consultants are responsible for managing motor claims portf...

Location

Australia , Sydney; Adelaide; Brisbane; Darwin; Perth; Hobart; Melbourne

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

High level of customer service experience
insurance knowledge/background would be highly desirable
genuinely passionate about helping customers
ability to multi-task and work in a high volume/fast-paced environment
excellent communication skills (both written and verbal)
ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location)
ability to work a training roster from 9am-5.30pm (AEST time)

Job Responsibility

Managing a national based portfolio of motor claims through to settlement
majority of scheduled time spent rostered on our inbound motor claims queue
handling a high volume of inbound and outbound calls in a fast-paced environment
providing excellent customer service to our customers in a timely and efficient manner
maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers
understanding and adhering to all relevant policies, while working within the compliance and regulatory requirements of the role

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer

Fulltime

Cx Service Managing Consultant

We are seeking a highly motivated and experienced CX Transformation Business Con...

Location

United Kingdom , London; Manchester; Glasgow

Salary:

Not provided

frog

Expiration Date

Until further notice

Requirements

Previous experience in delivering customer experience (CX), Customer Service, or a similar role
Hands-on experience as an end user in CRM, Customer Service and Marketing platforms would be ideal but at least an understanding for capabilities is needed (e.g., Salesforce, Microsoft Dynamics, Adobe)
Passion for shaping organisations to adapt to new trends in Customer Engagement, including the role of Agentic AI in transforming Contact Centres
Supporting clients to identity challenges and applying your expertise to improve customer journeys, communications and experiences to help them deliver on their business goals
Proven experience in designing and delivering CRM and CX strategies
Strategic Leader - Capable of managing high-performing teams while delivering impactful approaches that drive measurable results for our clients
Experience seller – a keen interest to identity and drive potential opportunities with clients that will open up areas for frog to expand
Pragmatic problem-solver – Focuses on finding practical solutions and reducing complexity to drive results
Proactive and flexible – Adopts a hands-on approach to solving problems and adjusts to shifting priorities with ease
Collaborative team player – Builds strong relationships and works effectively across diverse stakeholders

Job Responsibility

Collaborate with clients to assess their current customer experience and the role of their CX and Martech tools in enabling this
Design strategies to improve customer engagement, retention, and loyalty
Identify opportunities for innovation and process optimization in customer facing processes and customer service journeys
Lead or assist in supporting the business transformation enabled by the adoption of Customer Service platforms (e.g. Salesforce, Microsoft Dynamics)
Lead or assist in supporting the business transformation enabled by CX tools to deliver key business capabilities (e.g., automation, communications, strategy, segmentation)
Work with customers to identify challenges and opportunities that will enable them to deliver on their goals
Work with technology, data and customer teams internally and externally to develop customer first solutions
Serve as a key point of contact for clients, ensuring smooth communication and delivery
Work with client teams to improve adoption of CX technology and ways of working to drive better Customer Engagement outcomes
Collaborate with internal and external stakeholders to align solutions with business objectives

What we offer

We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people
All UK employees are eligible to request flexible working arrangements
We have trained ‘Mental Health Champions’ across each of our business areas
We have also invested in wellbeing apps such as Thrive and Peppy
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance

Fulltime

Motor Claims Service Consultant

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024...

Location

Australia , Melbourne; Sydney; Brisbane; Hobart; Adelaide; Perth; Darwin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

High level of Customer service experience, ideally within a claim’s environment
Insurance knowledge/background would be highly desirable
Ability to multi-task and work in a fast-paced environment
Excellent communication skills (both written and verbal)

Job Responsibility

Managing a national based portfolio of motor claims and handling a high volume of inbound/outbound calls
Providing excellent customer service to our customers in a timely manner
Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers
Understanding and adhering to all relevant policies and procedures to mitigate risks and compliance issues

What we offer

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

Fulltime

Customer Service Consultant

Selfridges

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 12, 2026

Expiration:
March 13, 2026

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Customer Service Consultant

Selfridges

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 12, 2026

Expiration:March 13, 2026

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Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 12, 2026

Expiration:
March 13, 2026