Customer Service Consultant Jobs

Customer Service Consultant

Aptella

Location:
Australia, Silverwater

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Consultant, you’ll be the friendly face and first point of contact at our Service Centre and Showroom. From greeting visitors and answering calls to processing service bookings and supporting sales and rental enquiries, you’ll play a key role in helping customers get the right technology, support and experience every time. This role keeps things moving—coordinating service book-ins, assisting with quotations, facilitating collections, and keeping communication flowing between customers, technicians and the broader team. You’ll thrive in a fast-paced environment, balancing front-counter service with administrative accuracy, while contributing to a safe, positive and team-oriented workplace.

Job Responsibility:

Deliver excellent customer service across front counter, phone and showroom interactions
Process service centre book-ins, repair collections, and showroom sales
Provide accurate service and sales quotations and direct enquiries to the right teams
Support rental and product enquiries both over the counter and by phone
Actively communicate service status updates and customer requirements to the Service Manager
Assist with invoicing, stock transfers, inventory replenishment and support call logging
Use Aptella systems and enterprise tools to input accurate, timely data
Participate in ongoing training, completing a minimum of three LEP skillsets/courses each quarter

Requirements:

A people-focused communicator with strong customer service instincts
Organised, detail-oriented and comfortable handling varied tasks at pace
Team-oriented with a positive, professional and approachable manner
Strong computer skills with confidence using enterprise systems and digital documentation
A problem-solver with a continuous improvement mindset
Able to work independently when required and manage competing priorities
Committed to following WHS procedures and modelling safe behaviours
Proactive, reliable, and eager to learn

What we offer:

flexible work options
career development
generous parental leave

Additional Information:

Job Posted:
December 06, 2025

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