Customer Service Consultant

• Answering telephones
• Responding to live chat messages
• Having video fitting calls
• Giving expert fitting and style advice to customers across product ranges (lingerie, swimwear, nightwear)
• Processing orders on computer system
• Answering customer emails and social media messages
• Helping to make a real difference for customers
• Consistently going the extra mile to help others

• Hardworking
• Good attention to detail
• Real enthusiasm for the role
• Flexibility to work early, middle and late shifts
• Flexibility to work weekend rota
• Genuine love for speaking to people
• Confidence in themselves
• Want to work because they enjoy what they do
• Genuine occupational requirement for post holders to be female (covered under Schedule 9, Part 1, of the 2010 Equality Act)

Previous experience of customer services or the lingerie industry

• Up to 25 days holiday
• Opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6% (depending on length of service)
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years’ service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
• Free on-site parking at Bra HQ