Customer Service Consultant, Telstra

Telstra

Location:
India, Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Consultant, you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstra's products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services.

Job Responsibility:

Deliver customer support across all channels for sales, faults, complaints, and service-related queries
Process customer requests accurately using scripts, guidance tools, and service standards
Troubleshoot and resolve product/service issues via chat, SMS, email, and voice calls
Handle billing, account management, order modifications, and complaints using internal tools and content
Promote and sell Telstra products/services while ensuring proper handover of complex issues
Work on a rotating roster including scheduled days off to support customers 24/7

Requirements:

1-5 years of customer service experience
Active Listening
Analytical Thinking
Business Writing
Collaboration
Creativity
Detail-Oriented
FlexCAB
Maxim
MDUM
Mica
Negotiation
Osca
Problem Solving
Process Improvement
Rifdi bill generator
Salesforce.com
Siebel CRM Systems
TAM
T-Analyst

What we offer:

All Roles Flex policy for flexible ways of working
Inclusive and diverse workforce
Career opportunities
Work-life balance
Making a difference

Additional Information:

Job Posted:
October 03, 2025

Expiration:
October 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Consultant

Telstra

Location:India, Bengaluru

Category:Customer Service

Contract Type:Not provided