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DOMAINE HOMES Logo DOMAINE HOMES · Customer Service

Customer Service Consultant

Australia, Norwest · Job Posted February 13, 2026
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Job Description

As a Customer Service Consultant, you will be at the forefront of our client interactions during the critical early stages of their home-building journey. Your role will be pivotal in guiding customers through the pre-construction process with professionalism, empathy, and attention to detail. By ensuring clear communication and providing timely support, you will help set the foundation for a smooth and positive building experience, fostering strong relationships and confidence in Domaine Homes from the very beginning.

Job Responsibility

  • Liaise with customers via regular phone calls and emails, building rapport and supporting them throughout the pre-construction journey
  • Keep customers well informed of key milestones, providing clear written communication and ensuring all required documentation is delivered accurately and on time
  • Collaborate with internal stakeholders including sales, drafting, estimating, and compliance teams to gather updates and respond to customer queries
  • Prepare and process variations, contracts, and associated paperwork, ensuring all documentation is complete and compliant
  • Coordinate approvals, finance requirements, and other pre-construction documentation to ensure a smooth progression to site start

Requirements

  • Proven experience in customer service, administration, or a related role within residential building, construction, or property
  • Strong communication and interpersonal skills, with the ability to build trust and rapport with customers
  • Excellent organisational skills and a sharp eye for detail, ensuring accuracy across multiple documents and tasks
  • Confidence using digital communication tools, CRM systems, and Microsoft Office
  • A proactive, solutions-focused mindset with a genuine commitment to delivering an exceptional customer experience

What we offer

  • Competitive salary + flexible working options
  • Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check-ins
  • Retail discounts across travel, groceries, and lifestyle
  • Savings on home builds, trades, suppliers, and utilities
  • Ongoing learning and development through the CPG Academy
  • Generous leave – including parental, volunteer, and community service leave
  • Wellbeing support for you and your family (EAP, financial coaching, health programs)
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