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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Customer Service & Complaints Executive

United Kingdom, South East London 26000.00 - 28000.00 GBP / Year · Job Posted April 23, 2026
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Job Description

We're partnering with a growing financial services business who are expanding their Customer Service team and are looking for someone with asset finance and complaints experience to join them. This is not a call-centre environment. You won't be sitting on a constant dialler, instead you'll be trusted to manage your workload and provide outstanding customer service via both phone and email, focusing on getting things right for the customer.

Job Responsibility

  • Handling inbound customer queries by phone and email
  • Managing account processes such as settlements, statements, reschedules, invoices, refunds and agreement changes
  • Identifying and resolving customer dissatisfaction, escalating where appropriate
  • Keeping CRM records accurate and up to date
  • Spotting opportunities to improve processes and the overall customer experience

Requirements

  • Asset finance experience (HP, leasing, refinancing or similar)
  • Proven experience handling complaints from investigation through to resolution
  • Good understanding of FCA expectations and fair customer outcomes
  • Strong communication skills and confidence dealing with a range of customer situations
  • Warm, personable and customer-focused in your approach
  • Detail-oriented with strong numerical skills
  • Proactive, calm under pressure and comfortable working in a busy but supportive environment
  • Genuinely motivated by delivering positive customer outcomes

What we offer

Refer a friend and earn a retail voucher worth up to £500

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