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Customer Service/Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Melville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Service/Collections Specialist to join our team on a contract basis. In this role, you will handle a variety of tasks related to collections and billing inquiries, ensuring timely resolution and excellent customer support. This position offers the opportunity to work in the dynamic real estate and facilities management industry.

Job Responsibility:

  • Manage commercial and consumer collections processes, ensuring timely follow-up and resolution
  • Investigate and resolve billing inquiries, including discrepancies and customer concerns
  • Process address changes and update customer information accurately in the system
  • Handle payment media and reconcile accounts to ensure proper documentation
  • Sort and organize daily mail to ensure correspondence is addressed promptly
  • Utilize Yardi software and other tools to track collections activities and maintain records
  • Communicate effectively with customers to address payment issues and negotiate solutions
  • Collaborate with internal teams to support credit and collections operations
  • Ensure compliance with company policies and industry regulations when handling sensitive information

Requirements:

  • Proven experience in commercial and consumer collections processes
  • Strong knowledge of credit and collections practices
  • Excellent problem-solving skills to address billing and payment discrepancies
  • Proficiency in using Yardi software is highly desirable
  • Outstanding communication skills for interacting with customers and internal teams
  • Ability to manage multiple tasks efficiently in a fast-paced environment
  • Solid organizational skills to handle mail sorting and account updates
  • Familiarity with industry regulations and compliance standards
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 25, 2026

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