Customer Service Co-worker, IKEA

IKEA

Location:
Australia, Rhodes, New South Wales

Category:
Customer Service

Contract Type:
Employment contract

Salary:

28.31 AUD / Hour

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Job Description:

Customer Service Co-worker role at IKEA Rhodes, responsible for providing excellent customer service, handling customer inquiries, processing payments, and ensuring a positive shopping experience for all customers.

Job Responsibility:

Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers
Securing that all products passing through the entrance are paid for
Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues
Supporting customers booking their home delivery and collecting their click and collect
Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization
Handling cash and card payments in a reliable, efficient, accurate and friendly way
Recording information accurately in the system so we can continually make improvements to the customer shopping experience
Ensuring customers have a positive final touchpoint during the IKEA shopping experience

Requirements:

A passion for securing the best customer experience possible
Excellent communication skills
A polite and friendly manner and a 'Togetherness' mindset
Able to work closely with your team and other departments or work independently
The ability to remain calm when faced with challenging situations
Able to prioritise tasks in a fast-paced environment
Strong customer service skills, alongside being able to interact with many customers consistently
Computer literacy and the ability to quickly learn and use systems to manage customer workflow

What we offer:

5 weeks' Paid Annual Leave
Paid Parental Leave
Family & Community Leave
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information:

Job Posted:
September 05, 2025

Expiration:
September 17, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Service Co-worker

IKEA

Location:Australia, Rhodes, New South Wales

Category:Customer Service

Contract Type:Employment contract