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Customer Service Co-ordinator

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

36363.00 - 39151.00 GBP / Year
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Job Description:

Working as part of the Parking Team and reporting to the Parking Business Services Manager, responsible for the delivery of exceptional customer service for our service users, including the resolution of complex queries and complaints extending across all areas of Parking, delivering a 'one and done' response. By using business intelligence around the data and information collected you will be a champion in improving service delivery for the customer and strategically leading on customer service improvements, whilst promoting the efficiency and effectiveness of the Parking Service at all times.

Job Responsibility:

  • Delivery of exceptional customer service for service users
  • Resolution of complex queries and complaints extending across all areas of Parking
  • Delivering a 'one and done' response
  • Using business intelligence around data and information collected to improve service delivery
  • Strategically leading on customer service improvements
  • Promoting the efficiency and effectiveness of the Parking Service at all times

Requirements:

  • Experienced customer service professional with strong background in managing complex enquiries, complaints and correspondence
  • Ability to analyse customer service and operational data to improve service delivery
  • Confident using multiple IT systems
  • Understand how to interpret legislation, policies and procedures to support sound decision‑making
  • Experience of leading or influencing customer service improvements
  • Experience managing competing priorities
  • Experience contributing to projects or policy changes
  • Confident communicator with excellent interpersonal skills
  • Able to build effective relationships with colleagues, stakeholders and elected members
  • Motivated to drive continuous improvement
  • Share best practice
  • Work collaboratively across teams
  • Flexible, proactive approach
  • Strong team ethic
  • Commitment to high standards of public service

Nice to have:

Experience within a regulatory or local authority environment

Additional Information:

Job Posted:
January 29, 2026

Expiration:
February 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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