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Customer Service Co-ordinator

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WILLIAM GRANT & SONS

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Location:
United Kingdom , Bellshill

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a proactive Customer Service Co-ordinator to join our dynamic Customer service team in Bellshill. This role is deemed to be a security cleared role and falls under the remit of AEO, regulated by the HMRC, as such there will be enhanced screening as part of the recruitment.

Job Responsibility:

  • Building and maintaining strong relationships with customers
  • Acting as the main point of contact to provide support and handle enquires
  • Creating and managing customer sales orders
  • Ensuring the accuracy of delivery information
  • Managing all shipments and bookings with Freight Forwarders in preparation of export documentation
  • Collaborating with internal teams including Commercial, production and logistics to ensure that orders are delivered to our customers on time and in full

Requirements:

  • Previous experience in customer service or order management
  • Strong communication skills and a keen eye for detail
  • Ability to multitask in a fast-paced environment
  • A proactive problem-solver with a positive attitude
What we offer:
  • Competitive salary and benefits designed to promote financial wellbeing
  • Eligibility to participate in a bonus plan
  • Generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement
  • Private Healthcare and Doctor@Hand (remote GP service)
  • Defined contribution pension plan (company contributes 8% or 10%)
  • Employee Assistance Programme
  • Life Assurance cover of eight times annual basic salary
  • Product allocation
  • Cycle to Work scheme
  • Charity claim up to £1,000 per year
  • Learning resources

Additional Information:

Job Posted:
January 06, 2026

Expiration:
January 20, 2026

Employment Type:
Fulltime
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