Customer Service Co-ordinator, Office Angels

Customer Service Co-ordinator

Office Angels

Location:
United Kingdom, Tunbridge Wells

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 - 30000.00 GBP / Year

Save Job

Apply Position

Job Description:

As a key support to the Customer Service Manager, you'll play an important role in resolving escalations, handling complaints, and ensuring customer concerns are managed quickly, fairly, and in line with company policy. You'll be the kind of person who takes pride in turning a difficult interaction into a positive outcome. This role is pivotal in managing customer feedback, identifying areas for improvement, and maintaining a consistent, customer-first approach. The successful candidate will be responsible for ensuring all complaints are addressed efficiently, professionally, and in alignment with the company's values and policies.

Job Responsibility:

Support the Customer Service Manager in the resolution of customer escalations and complex complaints
Maintain and update a centralised log/database of all customer complaints, ensuring accuracy and compliance
Provide regular and ad-hoc reports on complaints data, including trends, root causes, and resolution times
Take ownership of specific customer complaints and ensure resolution in a timely and satisfactory manner, aiming for first-contact resolution when possible
Liaise with internal teams to gather information and coordinate resolution of complaints
Ensure all interactions are handled professionally, empathetically, and in accordance with the company's Complaint/Escalation Policy
Contribute to the continuous improvement of customer service processes and policies based on customer feedback

Requirements:

Previous proven experience in a customer service or customer complaints role is essential for this position
Experience handling customer complaints and escalations/resolution management
Familiarity with CRM systems and strong IT skills
Strong administrative skills with attention to detail and organisational skills

Additional Information:

Job Posted:
April 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.