Customer Service Co-ordinator

As a key support to the Customer Service Manager, you'll play an important role in resolving escalations, handling complaints, and ensuring customer concerns are managed quickly, fairly, and in line with company policy. You'll be the kind of person who takes pride in turning a difficult interaction into a positive outcome. This role is pivotal in managing customer feedback, identifying areas for improvement, and maintaining a consistent, customer-first approach. The successful candidate will be responsible for ensuring all complaints are addressed efficiently, professionally, and in alignment with the company's values and policies.