Customer Service Co-ordinator Job at DS Smith (Birmingham)

Customer Service Co-ordinator

As a key support to the Customer Service Manager, you'll play an important role ...

Location

United Kingdom , Tunbridge Wells

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous proven experience in a customer service or customer complaints role is essential for this position
Experience handling customer complaints and escalations/resolution management
Familiarity with CRM systems and strong IT skills
Strong administrative skills with attention to detail and organisational skills

Job Responsibility

Support the Customer Service Manager in the resolution of customer escalations and complex complaints
Maintain and update a centralised log/database of all customer complaints, ensuring accuracy and compliance
Provide regular and ad-hoc reports on complaints data, including trends, root causes, and resolution times
Take ownership of specific customer complaints and ensure resolution in a timely and satisfactory manner, aiming for first-contact resolution when possible
Liaise with internal teams to gather information and coordinate resolution of complaints
Ensure all interactions are handled professionally, empathetically, and in accordance with the company's Complaint/Escalation Policy
Contribute to the continuous improvement of customer service processes and policies based on customer feedback

Fulltime

Customer Care Co-ordinator

Customer Care Co-ordinator role in Northampton, temporary contract with immediat...

Location

United Kingdom , Northampton

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Job Responsibility

Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner

Fulltime

Sales Co-ordinator

Our client, a dynamic organisation, is seeking a vibrant and motivated Sales Co-...

Location

United Kingdom , Basingstoke

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent work experience
Strong organisation and multi-tasking abilities
Proficient in Microsoft Office and knowledgeable in ERP/CRM systems
Exceptional phone presence and detail-oriented approach
Leadership qualities and accurate data entry skills

Job Responsibility

Client Engagement
Mentorship
Sales Support
Relationship Building
Problem Solving
Order Management
Reporting

Fulltime

Service Co-ordinator

Our client is seeking a strong service co-ordinator to join their dynamic & smal...

Location

United Kingdom , Richmond

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in managing technical teams and operations
Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing
Technical expertise in the services industry
A customer-focused approach with the ability to navigate challenges and deliver solutions
Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel

Job Responsibility

Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best
Collaborate closely with the Managing Director and Operations Director on daily operations and project support
Provide technical guidance to engineers on maintenance and repair of equipment
Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise
Implement effective time management strategies to prioritise tasks and meet tight deadlines
Analyse performance trends and address any issues promptly to maintain service excellence
Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success
Ensure compliance with commercial aspects of contracts

What we offer

25 days holiday
pension
performance bonus
team social and lunches

Fulltime

Office Co-ordinator

Our long established client who proudly represent some of the best-known interna...

Location

United Kingdom , Edenbridge

Salary:

26000.00 - 29000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Great organisational skills
Computer-savvy - Excel, ERP system
Confident communicator - on the phone, in person, and in writing
A flexible mindset
You enjoy problem-solving and don't shy away from taking initiative
Experience in Administration, ERP systems, Customer Service

Job Responsibility

Jump into the day-to-day - whether routine or unexpected, you're ready to go
Be the friendly, efficient first point of contact for customers - answering phones, responding to emails, order processing and solving problems with a smile
Prepare reports, quotes, and documentation using Microsoft 365 and ERP systems
Help keep financial processes on track in Excel, checking invoices and follow up on payments and chasing outstanding debt
Collaborate across internal teams, especially the warehouse department to solve supply chain and logistics issues
dealing with changes in orders, issues with deliveries and updating customers with information
Uploading information on stock availability, prices, product information and inputting this into Excel

What we offer

20days + Bank Holidays, Parking, Pension

Fulltime

Service Co-ordinator

Join Our Team as a Service Co-ordinator! We're looking for a dynamic and organis...

Location

United Kingdom , Camberley

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong organisational skills and attention to detail
Excellent communication abilities, both written and verbal
A proactive attitude and a knack for problem-solving
Experience in a similar role is a plus but not essential
A passion for customer service and a desire to make a difference

Job Responsibility

Coordinating Service Requests: Manage incoming service requests and ensure timely responses
Scheduling Appointments: Efficiently arrange service schedules for our dedicated team
Customer Communication: Maintain strong communication with clients, keeping them informed and satisfied
Team Support: Assist our technicians and support staff to ensure seamless service delivery
Reporting: Generate reports and analyse data to help improve our services

What we offer

20 days annual leave increasing by 1 day each year
birthday OFF
Free gym
Employee of the month
Career Growth: We're committed to your professional development with opportunities for training and advancement
Supportive Team: Join a collaborative and friendly team that values your contributions
Convenient Location: Our office is just a 15-minute walk from Blackwater train station, making your commute a breeze. Plus, there's parking available if you drive
Work-Life Balance: Enjoy a full-time role that values your time and well-being

Fulltime

Technical Sales Co-ordinator

Join Our Team as a Technical Sales Co-ordinator (CAD DESIGN). We're looking for ...

Location

United Kingdom , Yatton, North Somerset

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficient in CAD
Relevant experience in a technical sales or co-ordination role
Strong communication skills, both written and verbal
A proactive approach with excellent organisational abilities
A passion for customer service and a commitment to delivering results
Familiarity with manufacturing processes is a plus

Job Responsibility

Customer Engagement: Build and maintain strong relationships with clients, ensuring they receive top-notch service and support
Technical Expertise: Provide accurate product information and technical assistance to help customers make informed decisions
Sales Support: Assist the sales team by preparing quotes, processing orders, and tracking sales progress
Collaboration: Work closely with various departments, including engineering and production, to ensure seamless communication and project execution
Produce approval and manufacturing drawing using AutoCAD

What we offer

Supportive Environment
Competitive Salary
Work-Life Balance

Fulltime

Customer Co-ordinator / Account Manager

We are seeking an organised, adaptable, and customer-focused Account Manager to ...

Location

United Kingdom , Tunbridge Wells

Salary:

26000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong organisational skills with the ability to adapt quickly to changing priorities
Proven experience in client account management or customer service based role
Excellent communication and relationship-building abilities
Confident in managing multiple priorities under pressure
Proficient in using IT systems and databases
Professional, proactive, and solutions-focused approach

Job Responsibility

Manage key client accounts, ensuring smooth contract delivery and meeting service levels agreed within contract
Keep clients updated on contract performance and job status
Respond to client queries promptly by email and telephone
Monitor service delivery to ensure contracted schedules are adhered to
Generate and follow up on quotes
Build and maintain positive relationships to retain and grow account revenue
Prepare KPI reports and participate in client meetings
Oversee mobilisation of new client accounts
Maintain and update both internal and client systems
Complete administration tasks and ensure strong communication between all stakeholders

What we offer

22days annual leave + BH, Bonus, flexible start and finish times, progression opps, pension

Fulltime

Customer Service Co-ordinator

DS Smith

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Co-ordinator

Customer Service Co-ordinator

Customer Care Co-ordinator

Sales Co-ordinator

Service Co-ordinator

Office Co-ordinator

Service Co-ordinator

Technical Sales Co-ordinator

Customer Co-ordinator / Account Manager

Customer Service Co-ordinator

DS Smith

Location:United Kingdom , Birmingham

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Service Co-ordinator

Customer Service Co-ordinator

Customer Care Co-ordinator

Sales Co-ordinator

Service Co-ordinator

Office Co-ordinator

Service Co-ordinator

Technical Sales Co-ordinator

Customer Co-ordinator / Account Manager

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 17, 2026