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NP Aerospace Limited Logo NP Aerospace Limited · Customer Service

Customer Service Co-Ordinator

United Kingdom, Coventry Employment contract 30000.00 - 33500.00 GBP / Year · Job Posted June 09, 2026
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Job Description

Be the connection between our customers and the products that keep critical vehicle fleets operational.

Job Responsibility

  • Take ownership of customer orders within assigned contracts, managing them from receipt through to delivery
  • Work closely with internal teams to ensure purchasing, production and delivery activities are aligned
  • Prepare quotations, support aftermarket proposals and manage customer communications across multiple channels
  • Maintain accurate order books, customer records and MRP data, ensuring systems such as QAD remain up to date and reliable
  • Manage customer portals, monitor order status and resolve queries efficiently
  • Work across procurement, production, stores and sales functions to develop understanding of defence aftermarket operations and supply chain activities

Requirements

  • Proven experience working with internal and external customers in a customer service, sales support or order management environment
  • Experience using MRP/ERP systems such as QAD, SAP or similar
  • Strong Microsoft Office skills, particularly Excel, Outlook and Word
  • Experience managing customer orders, quotations or contract administration activities
  • Ability to work with large data sets, spreadsheets and reporting information
  • Excellent communication and relationship-building skills
  • Strong organisational skills with the ability to manage multiple priorities
  • A proactive approach to problem solving and delivering excellent customer service

Nice to have

  • Experience working within defence, engineering, automotive or manufacturing environments
  • Experience communicating with Prime Defence Contractors
  • Experience using customer portals such as Exostar or Defence Sourcing Portal (DSP)
  • Experience preparing quotations, proposals or pricing documentation
  • Experience using AI tools or willingness to learn

What we offer

  • Discretionary bonus opportunities
  • Flexible start and finish times
  • 25 days’ holiday + 8 bank holidays, with option to buy more through Holiday Purchase Scheme
  • Two weeks’ paid leave for Reservists and Cadets, plus paid leave for Cadet Force Adult Volunteers (CFAVs)
  • Competitive pension scheme (9% combined employer/employee contributions)
  • Life cover at 3x base salary
  • BHSF Cash Healthcare Plan
  • Career development and advancement opportunities
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