Customer Service Clerk

• Providing excellent customer service in a professional and courteous manner
• Responsible for a variety of administrative duties associated with the service delivery of the Customer Service Centre

• Minimum Grade 12 education or equivalent acceptable experience
• Two (2) years recent experience in a substantially similar work environment
• Two (2) years recent experience in cash handling
• Ability work quickly and accurately under pressure
• Demonstrated excellent customer service skills
• Demonstrated excellent written and verbal communication skills
• Demonstrated organizational and decision-making skills
• Demonstrated ability to work independently and in a team environment
• Knowledge of and ability to interpret City by-laws
• Proficient in computer applications, i.e, Microsoft Office 2010+, CLASS, Sunguard
• Good working knowledge of office methods and procedures

Accommodation will be provided in all parts of the hiring process as required under the City of North Bay’s Accessibility Policy