CrawlJobs Logo

Customer service champion

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada, Montréal

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

21.00 CAD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are looking for someone who is bilingual and flexible in terms of working hours. Someone who adapts quickly, is reliable and understands the importance of meeting our operational needs. We're looking for an outstanding individual who can provide exceptional service at all times. As a champion of customer service, your key role will be to go beyond the norm in meeting customer demands and expectations. Consumer happiness will be your guiding principle.

Job Responsibility:

  • Introduce customers to our products
  • Help win market share in our field
  • Manage a portfolio of customers
  • Ensure that sales agents are aware of their daily objectives
  • Offer the best solutions to our customers
  • Provide the best customer service to our customers

Requirements:

  • Successful completion of a bachelor's degree in information technology, computer science, management, marketing or other relevant field
  • Be bilingual English-French
  • Demonstrate strong computer skills (office suite)
  • Digital proficiency on all types of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding and computer navigation skills
  • Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally
What we offer:
  • Weekly insurance benefit of $10
  • Affordable insurance starting from the first day of employment
  • Employees have access to a cafeteria within the office premises
  • The office provides a gym facility for employees to use
  • Employees have access to an on-site clinic
  • Enjoy a two-week vacation with an additional 5 paid sick days

Additional Information:

Job Posted:
December 15, 2025

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer service champion

Customer Service Representative

Our client in the Logistics sector is recruiting for a Customer Service Represen...
Location
Location
United Kingdom , Northampton
Salary
Salary:
25000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good multitasker that shows attention to detail and the ability to retain information
  • Excellent communication skills and ability to respond to all queries in a timely manner via phone and email
  • The ability to engage with multiple departments and stakeholders in a confident and controlled manner
  • Proven track record of being a 'customer champion' and providing an excellent service from start to finish
  • Driving licence (essential)
Job Responsibility
Job Responsibility
  • Managing customer relationships
  • Responding to all telephone and email queries
  • Working closely with internal departments
  • Liaising with internal and external stakeholders
  • Informing customers of issues or delays
  • Inputting and ensuring accuracy on customers' orders
  • Problem solving whilst working to meet deadlines
  • Handling information and sensitive data
What we offer
What we offer
  • Company Pension
  • Flexible schedule
  • Work life balance
  • On site parking
  • Peaceful setting
  • Sick Pay
  • Dog friendly office
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...
Location
Location
United Kingdom , Wallsend
Salary
Salary:
36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership and team management skills
  • Excellent customer service ethos, capable of handling sensitive situations with care
  • Solid understanding of core operational functions and processes
  • Exceptional communication, coaching, and interpersonal abilities
  • High attention to detail and commitment to accuracy
  • Ability to work under pressure and manage competing priorities
  • Analytical thinking with solution-oriented mindset
  • Proficiency in Microsoft Office and relevant operational systems
Job Responsibility
Job Responsibility
  • Lead and develop a high-performing team of 10-15 individuals across various operational functions
  • Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
  • Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
  • Act as a point of escalation for complex queries and provide empathetic solutions
  • Champion a proactive customer service culture that meets service levels and KPIs
What we offer
What we offer
  • Free parking onsite and accessible via public transport
  • Hybrid working pattern introduced after 3 months: 2 days from home
  • Free access to an onsite gym
  • Private healthcare
  • Fulltime
Read More
Arrow Right

Customer Service Group Lead, Commerce - Consumer

The CS Group Lead - Consumer plays a critical role in managing the success of th...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
block.xyz Logo
Block
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years contact centre experience
  • navigating omnichannel environment meeting service levels and partnering with various Ops stakeholders to formulate insights to maintain and improve quality and productivity
  • Demonstrated Change management in a high paced, scaling operational environment
  • Experience in managing Operations processes/teams across multiple regions/ timezones
  • Expert stakeholder managements skills with the ability to partner with teams and department leaders
  • Excellent communication skills across a number of mediums (verbal, written and presentation)
  • A self-starter and someone who thrives under pressure
  • Resilient, ability to manage multiple competing priorities and think holistically
  • Ability to learn quickly, understand complex processes end to end in Operations, and the ability to manage/influence impacts across multiple programs
Job Responsibility
Job Responsibility
  • Accountable for service delivery across ANZ CS teams
  • meeting overall service levels, compliance and regulatory obligations, ensuring great Consumer experiences, and focusing on maintaining employee engagement and strong partner relationships
  • Coaching and mentoring Team Leaders and executing on our Cust Ops people strategy for CS teams
  • Own the improvement roadmap and drive improvements in customer satisfaction / quality (CSAT, QA, Complaint reduction) and efficiency (TTR, AHT) across channels by understanding the support needs of our customers and building improvement strategies
  • Partner with Ops stakeholders such as Quality, WFO, Vendor Management, Content and Learning to deliver on service delivery expectations
  • Leverage technology to ensure we are delivering the most efficient and effective service through channel optimisation
  • Partner with the Product teams, to ensure new product delivery roadmaps are delivered with the customer experience and compliance at the centre of the design and execution
  • Proactively review and manage risks & create action plans to support where required to both protect the business and champion customer experience
  • Identify and drive process improvements and business opportunities, with a high degree of complexity and impact to ensure best in class operations, with a particular focus on cost optimisation, simplification, operations excellence, self service, and customer experience
  • Achieving high quality, balanced outcomes through solid partnerships with teams/stakeholders such as Product, Risk, Finance, Compliance & Policy teams
What we offer
What we offer
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning
Read More
Arrow Right

Service Sales Lead

We're looking for an experienced Service Sales Team Lead to join our team! This ...
Location
Location
Australia , Warabrook
Salary
Salary:
Not provided
https://www.aruma.com.au Logo
Aruma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience (3+ years in a business and/or customer service leadership role)
  • Experience within a contact centre environment is preferred yet not essential
  • Previous customer resolution, complaint management and/or customer service experience
  • Experience working in a customer facing, and values driven organisation
  • Experience in driving positive cultural reform and building workforce capability
  • Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner
  • Commitment to the customer service ethic, always putting the needs of the customer first
  • Able to adapt communication style to specific needs of individuals and groups
  • Self-motivated, accountable and customer focused
  • Demonstrate confidence, empathy, and sound business judgement in interactions and in the provision of advice
Job Responsibility
Job Responsibility
  • Assist the National Business Development Manager to maintain the development, achievement and continuous improvement of the team objectives and plans
  • Identify improvement opportunities and offer possible solutions
  • Ensure reports, projects, presentations, and other administrative work are completed as required
  • Constructively and cooperatively participate and contribute to the team environment
  • Be a champion of the company’s Complaints and Feedback Policies and Procedures
  • Dealing with complaints over the phone and in writing
  • Assessing complaints received with a view to determine the appropriate department responsible for responding to complainant
  • Providing, both verbally and written, clear and accurate advice to all complainants, internal and external stakeholders
  • Ensure any feedback or complaint received is documented and referred to the business within a timely manner
  • Oversee all complaints entered into the company’s system and ensure they are managed up to resolution
What we offer
What we offer
  • Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
  • Fitness Passport: Access to subsidised Gym membership
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
  • Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation
  • Fulltime
Read More
Arrow Right

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...
Location
Location
United States , Austin; Menlo Park
Salary
Salary:
225000.00 - 300000.00 USD / Year
captivateiq.com Logo
CaptivateIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
  • Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
  • Comfort with ambiguity and “blank sheet” problem solving
  • entrepreneurial drive
  • strong internal pitch/advocacy skills
  • Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
  • Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
  • Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
  • Deep operational strength with an innovative, systems-thinking mindset
Job Responsibility
Job Responsibility
  • Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
  • Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
  • Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
  • Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
  • Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
  • Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
  • Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
  • Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
  • Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
  • Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities
What we offer
What we offer
  • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • Annual stipends for professional development and caretaking
  • (US-ONLY) 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
  • Fulltime
Read More
Arrow Right
New

Manager, Professional Services

The Manager, Professional Services is a key leadership role responsible for the ...
Location
Location
United States , Atlanta
Salary
Salary:
115000.00 - 125000.00 USD / Year
fullstory.com Logo
Fullstory
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Professional Services, Consulting, or a Customer Success leadership role within a B2B SaaS environment, with significant exposure to Enterprise-level accounts
  • 3+ years of formal management experience leading analytical or technical staff, with a strong track record of developing and retaining high-performing teams
  • Proven ability to define and optimize services delivery processes, leverage AI technologies to improve efficiency, manage team utilization, and report on operational KPIs
  • Exceptional executive-level communication and presentation skills, with the ability to manage complex stakeholder relationships and articulate strategic business value
  • Strong understanding of technical solutioning and the application of data analytics to drive Enterprise-level business outcomes
Job Responsibility
Job Responsibility
  • Team Leadership & Development: Lead, mentor, and coach a multidisciplinary team of Customer Insights Analysts and Solutions Architects, cultivating a high-performing, collaborative, and data-driven culture
  • Value Delivery Focus: Institute best practices and quality gates to ensure all engagements conclude with a clear presentation of achieved business value and ROI for the Strategic Customer
  • Performance Management: Conduct regular 1:1 meetings, set clear goals, provide continuous feedback, and manage performance reviews and career development plans for all direct reports
  • Escalation Management: Serve as the first point of escalation for complex project challenges, resource conflicts, and critical customer issues, ensuring timely resolution and maintaining customer trust
  • Resource Management: Own the overall team capacity planning, utilization forecasting, and resource allocation for all customer engagements, ensuring projects are staffed appropriately and profitably, prioritizing Strategic Customer needs
  • Customer Advocacy: Champion the customer experience internally, ensuring that the services team is delivering measurable, executive-level value and driving deep adoption of our solutions across Enterprise accounts
What we offer
What we offer
  • Flexibility and Connection: vibrant HQ in Atlanta and a tight-knit group in London
  • Fullstorians in those cities come to the office at least one day a week to build cross-functional relationships and stay connected
  • flexible PTO policy
  • annual company-wide closure
  • federal holidays
  • sponsored benefit packages for US-based Fullstorians
  • supplemental coverage options for international Fullstorians
  • professional development opportunities through training programs
  • annual learning subsidy for US and EMEA-based employees
  • monthly productivity stipend for US and EMEA-based Fullstorians
  • Fulltime
Read More
Arrow Right
New

Shift Manager

This is an opportunity to join the Glenshire Brands 1 Ltd team and lead a busy P...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.99 - 13.00 GBP / Hour
glenshire.co.uk Logo
Glenshire Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Quick-Service Restaurant or Food Service Experience (preferred, but mandatory for the management position)
  • Strong Leadership Potential: ability to coach, direct, and motivate a team
  • Sound Communication and Interpersonal Skills
  • Flexibility: must have availability to work across various shift patterns and be available to work on weekends
  • Ability to exceed Customer Satisfaction expectations
  • Applicants must be 18 years of age or older (required for compliance and closing shifts)
Job Responsibility
Job Responsibility
  • Ensuring all products served to customers meet rigorous quality standards
  • Overseeing effective preparation of all workstations for peak periods
  • Identifying and resolving workstation bottlenecks to maintain efficiency
  • Ensuring a clean, swift, and efficient operation, complying with all Health & Safety regulations and operational procedures
  • Actively seeking information on restaurant financial and customer measures and demonstrating accountability for growing sales
  • Acting as a model by providing consistent leadership and coaching to the team
  • Training new team members and respectfully directing and managing team members during shifts
  • Championing Yum!’s culture and values and fostering a positive relationship with fellow team members and customers
  • Prioritising customer needs over tasks and demonstrating positive energy by handling customer issues on the spot
  • Demonstrating a growth mindset by learning from mistakes and efficiently working around problems
What we offer
What we offer
  • Weekly Pay
  • 50% discount at our Pizza Hut delivery sites
  • Work with a great team in a supportive environment focused on your success
  • Ample opportunity to learn and grow, with career progression opportunities within Pizza hut or wider group businesses
Read More
Arrow Right
New

Keyholder

We are looking for a dynamic and inspirational individual to support the clinic ...
Location
Location
United States , Westport
Salary
Salary:
22.00 - 26.00 USD / Hour
skinlaundry.com Logo
Skin Laundry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven retail experience, preferably within skincare and/or aesthetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
  • Prioritizes customer service and has exceptional communication skills
  • Proficient in problem solving and finding creative solutions
  • Must be able to create a comfortable atmosphere for clients and team members
  • Attentive and a good listener
  • Attention to detail in following company and safety protocol
  • Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
Job Responsibility
Job Responsibility
  • Creating curated client experiences
  • Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
  • Educating clients on the importance of the skin care protocols
  • Celebrating the success of the results our clients experience
  • Championing Skin Laundry’s mission and values and how our services and products achieve these goals
  • Effectively coordinating, scheduling, and rescheduling recurring and future clients
  • Consistently seeking, obtaining, and converting new clients
  • Supporting Store Operations Success: Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
  • Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
  • Establishes and maintains effective client retention processes
What we offer
What we offer
  • Skin Laundry Complimentary Employee Treatment & Product Discount Program
  • Vacation leave, sick leave, and 10 Paid holidays
  • Parental Leave
  • Health insurance - Medical, Dental, and Vision insurance options
  • 401k
  • Flexible Spending Accounts (FSA) - Health Care and Dependent Care
  • Voluntary Term Life insurance for employee, spouse, and child(ren)
  • Employee Assistance Program (EAP)
  • Voluntary Accidental Death & Dismemberment (AD&D)
  • Voluntary Commuter Benefits
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy