Customer Service Champion Job at Randstad (Montréal)

Customer Service Agent

Customer Service Agents work at the Masset Airport (ZMT)! In Masset, you will be...

Location

Canada , Masset

Salary:

20.95 - 24.65 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

You are a true customer service champion with a minimum of two years’ in a customer-facing role
You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software
Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
Previous airport experience would be considered an asset
Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
An ability to meet all conditions of employment: A criminal background check

Job Responsibility

Greeting passengers
Following airline specific check-in policies and procedures
Have proper security clearances
Provide pre-flight first class or priority seating grooming for the flight
Manage passenger boarding as per airline procedures
Understanding flight document requirements and carry-on allowances
Positively working with airline crew
A physical ability to consistently lift up to 70lbs/32kgs
Kindly enforce airline and airport policies and procedures to passengers
In some cases, learn how to bridge an airplane

What we offer

Progressive wage ranges with lots of earning potential
Fantastic flight benefits with the airlines that we support
Great EA Travel perks

Parttime

Customer Service Associate

Job Title: Customer Service Associate Department: Operations Reports To: Custo...

Location

United States , Knoxville

Salary:

Not provided

Konexial

Expiration Date

Until further notice

Requirements

1-3 years of experience in a customer-facing role within a contact center environment
Demonstrated ability to increase productivity through daily task completion, personal development, and guided trainings
Experience in a high pace environment handling escalated customers and able to follow up on customer requests in a timely manner
Strong problem-solving skills and a proven ability to deliver a positive customer experience
Exceptional communication skills to effectively communicate with a wide range of customers
Experience in a fast-paced environment managing multiple cases per day via phone, chat, and email channels
Experience working with ticketing systems (e.g. Zendesk, Pipedrive, ServiceCloud)
Proficient with macOS and both Apple and Android mobile devices for app usage
Solutions-oriented with strong problem solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: laymen, executives, product leadership, day-to-day users of our products

Job Responsibility

Help customers with a wide range of general inquiries on product and/or account issues and questions
Solve customer issues and escalations about Konexial products and services
Experience in multi-channel servicing including excellent phone skills and good writing skills for web, email, and text requests
Ability to prioritize work queue and backlog in addition to incoming customer requests
Complete support tickets for issues that require technical support or development team assistance
Provide excellent customer service and take ownership throughout the service cycle from initial request to final close out of the support request
Model and champion Konexial’s cultural principles as we scale

What we offer

Enterprise software company ready for transformational growth
Competitive wages
Hybrid Work Location
Peer-driven training and ongoing support
Casual dress code and flexible working hours to fit with your life

Fulltime

Customer Service Manager

As the Customer Service Manager based at our Belmont office, you'll lead a team ...

Location

Australia , Belmont

Salary:

Not provided

Coates

Expiration Date

Until further notice

Requirements

Proven leadership experience developing and engaging teams
Customer service background with excellent interpersonal skills
Strong commercial acumen including budgeting and asset management
Demonstrated safety focus and improvement outcomes
Track record in process improvement and operational efficiency
Experience managing change, including implementing new systems
Ability to drive accountability across diverse teams
Comfortable working to targets, KPIs and service-level agreements

Job Responsibility

Lead, coach and mentor a team of five to build a high-performing and engaged customer service function
Be the champion of customer experience - drive improvements across service standards, systems and processes
Partner closely with key clients to deeply understand their needs and deliver tailored solutions
Collaborate with branch, transport and fleet teams to ensure seamless order fulfilment
Monitor performance and sales outcomes to meet revenue targets and KPIs
Manage team workloads through effective planning, prioritisation and change management
Inspire the broader network to operate as one team in achieving Business Unit objectives

What we offer

Flexible working options — let's talk about what works for you
12 weeks paid parental leave on top of the government scheme
Access to Fitness Passport and our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice options
Career development and progression pathways
Volunteering opportunities through the Coates Foundation

Fulltime

Customer Service Team Leader

We’re looking for an inspiring and people‑centred Customer Service Team Leader t...

Location

United Kingdom , Aylesbury

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Customer service leadership experience
Strong communication skills
Customer-focused mindset
Organised & detail-driven
Tech-confident
Resilient & calm
Target-aware
Reliable & responsible
Flexible & adaptable

Job Responsibility

Leading daily operations
Monitoring performance
Coaching & development
Identifying training needs
Providing first-line support
Quality assurance support
Handling escalated complaints
Championing customer outcomes
Supporting performance management
Collaborating across teams

What we offer

25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria
Health Cash Plan
mental health support and health and wellbeing platforms, including Headspace

Fulltime

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24980.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

24003.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Parttime

Customer Service Advisor

You will be trained to interact with our nationwide customers, providing advice ...

Location

United Kingdom , St Asaph

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Superb verbal and written communication skills
Ability to work individually and as part of a team
A flexible and proactive approach to work
Computer literacy including the use of Microsoft Word, Excel, and Outlook (preferred but not mandatory)
Proven experience in providing high quality Customer Service
Handling and resolving customer complaints
Customer Retention
Working in a target driven environment
Contact Centre experience would be an advantage
Must be eligible to work in UK

Job Responsibility

Engage with customers directly via telephone and e-mail, building rapport and delivering excellent levels of knowledge and customer service
Provide advice and guidance on all GreenThumb treatments
Recommend treatments according to lawn conditions and recognise opportunities to upsell where appropriate
Onboard new customers according to process and arrange first treatment within agreed SLA
Reschedule treatments for customers
Handle all customer contacts in a professional manner, demonstrating appropriate levels of empathy
Aim to recover any customer expressing dissatisfaction
Ensure accurate records are kept and maintained
Work collaboratively as a team to ensure all KPI’s are met
Act as an ambassador for GreenThumb always, championing customer service excellence and exceptional behaviours

What we offer

22 days annual leave (rising to 26 days with service), plus all public/bank holidays
Well-appointed office environment with free onsite parking
Medical cash plan
Employee discount scheme (discounts on major retail and leisure brands)
Free lawn treatments
Occupational sick pay, maternity pay, paternity pay schemes
Job-specific training and continuous development opportunities
Long-service recognition
Christmas shutdown

Parttime

Customer Service Manager

Are you passionate about delivering exceptional customer service and leading tea...

Location

United Kingdom , Long Stratton, Norwich, Norfolk

Salary:

38625.00 GBP / Year

Saffron Housing Trust

Expiration Date

Until further notice

Requirements

A-level or equivalent relevant professional qualification, or qualified by experience
CIH Level 4 or willingness to work towards
Proven experience in a customer service management role, ideally within a housing association or related sector
Experience in conducting performance appraisals, setting individual/team objectives, and managing training and development plans
Experience in identifying process inefficiencies and implementing improvements which lead to better customer outcomes and operational efficiency
Ability to handle challenging situations with empathy, professionalism, and a solutions-oriented approach
Strong understanding of customer service best practice and experience in improving customer service quality and efficiency
Knowledge of contact centres, customer service and all related KPIs
Proven leadership and time management skills, with the ability to inspire and develop a high-performing team
Excellent communication and interpersonal skills, possessing the ability to interact with various audiences including tenants, colleagues and stakeholders

Job Responsibility

Lead, coach and develop a high-performing team of Customer Contact Agents
Set clear expectations and KPIs to ensure consistently excellent service
Oversee day-to-day operations across all customer contact channels including phone, email, webchat and our online portal
Handle escalated or complex customer queries with empathy, professionalism and confidence
Use data and insight to identify trends, shape improvements and enhance the tenant experience
Work collaboratively with colleagues across the business to ensure seamless service delivery
Contribute to the creation and review of policies and procedures to support consistent and high-quality customer interactions
Represent the Customer Contact Team at internal meetings, championing the voice of the customer

What we offer

Learning And Development: Covers the membership fee of one professional body relevant to your job role, and excellent opportunities for training & courses
Time Off: Generous holiday entitlement, Holiday Trading, Volunteer and study days, and Enhanced Family Leave
Prioritising Mental Health: Access to our Employee Assistance Program, trained Mental Health First Aiders and wellbeing check-ins
Aviva Pension Scheme: Choose your contribution and Saffron match up to 10%, and we offer Life Assurance cover
Health Schemes: Bupa Private Medical Insurance, Medicash Cashback Plan [eligible after probation completion]
Salary Sacrifice Schemes: Cycle to work, and Tusker Car Scheme

Fulltime

Select Country

Customer Service Champion

Job Description

Job Responsibility

Requirements

What we offer

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