CrawlJobs Logo

Customer Service Champion

https://www.randstad.com Logo

Randstad

Location Icon

Location:
Canada , Montréal

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

21.00 CAD / Hour
Save Job
Save Icon
Apply Position

Job Description:

As a champion of customer service, your key role will be to go beyond the norm in meeting customer demands and expectations. Consumer happiness will be your guiding principle.

Job Responsibility:

  • Introduce customers to our products
  • Help win market share in our field
  • Manage a portfolio of customers
  • Ensure that sales agents are aware of their daily objectives
  • Offer the best solutions to our customers
  • Provide the best customer service to our customers

Requirements:

  • Successful completion of a bachelor's degree in information technology, computer science, management, marketing or other relevant field
  • Be bilingual English-French
  • Demonstrate strong computer skills (office suite)
  • Digital proficiency on all types of devices (smartphones, tablets, laptops, etc.) with above-average keyboarding and computer navigation skills
  • Bilingualism (French and English) is required due to regular communication with internal and external stakeholders across Canada and internationally
What we offer:
  • Weekly insurance benefit of $10
  • Affordable insurance starting from the first day of employment
  • Employees have access to a cafeteria within the office premises
  • The office provides a gym facility for employees to use
  • Employees have access to an on-site clinic
  • Enjoy a two-week vacation with an additional 5 paid sick days

Additional Information:

Job Posted:
May 17, 2026

Expiration:
July 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Randstad - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Champion

Customer Service Representative

Our client in the Logistics sector is recruiting for a Customer Service Represen...
Location
Location
United Kingdom , Northampton
Salary
Salary:
25000.00 GBP / Year ▼
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A good multitasker that shows attention to detail and the ability to retain information
  • Excellent communication skills and ability to respond to all queries in a timely manner via phone and email
  • The ability to engage with multiple departments and stakeholders in a confident and controlled manner
  • Proven track record of being a 'customer champion' and providing an excellent service from start to finish
  • Driving licence (essential)
Job Responsibility
Job Responsibility
  • Managing customer relationships
  • Responding to all telephone and email queries
  • Working closely with internal departments
  • Liaising with internal and external stakeholders
  • Informing customers of issues or delays
  • Inputting and ensuring accuracy on customers' orders
  • Problem solving whilst working to meet deadlines
  • Handling information and sensitive data
What we offer
What we offer
  • Company Pension
  • Flexible schedule
  • Work life balance
  • On site parking
  • Peaceful setting
  • Sick Pay
  • Dog friendly office
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...
Location
Location
United Kingdom , Wallsend
Salary
Salary:
36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong leadership and team management skills
  • Excellent customer service ethos, capable of handling sensitive situations with care
  • Solid understanding of core operational functions and processes
  • Exceptional communication, coaching, and interpersonal abilities
  • High attention to detail and commitment to accuracy
  • Ability to work under pressure and manage competing priorities
  • Analytical thinking with solution-oriented mindset
  • Proficiency in Microsoft Office and relevant operational systems
Job Responsibility
Job Responsibility
  • Lead and develop a high-performing team of 10-15 individuals across various operational functions
  • Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
  • Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
  • Act as a point of escalation for complex queries and provide empathetic solutions
  • Champion a proactive customer service culture that meets service levels and KPIs
What we offer
What we offer
  • Free parking onsite and accessible via public transport
  • Hybrid working pattern introduced after 3 months: 2 days from home
  • Free access to an onsite gym
  • Private healthcare
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Are you a natural leader with a passion for delivering brilliant customer servic...
Location
Location
United Kingdom , Luton
Salary
Salary:
27400.00 GBP / Year
arrivabus.co.uk Logo
Arriva London South Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading or coaching a team in a customer service, contact centre, or similar fast-paced environment
  • A passion for delivering brilliant customer experiences
  • Strong communication and interpersonal skills
  • Calm, confident problem-solving abilities—even under pressure
  • A flexible, organised approach and the ability to manage multiple priorities
Job Responsibility
Job Responsibility
  • Lead & Inspire: Motivate and manage a team of customer service advisors to deliver outstanding service
  • Coach & Develop: Support your team with regular feedback, training, and development to help them shine
  • Drive Performance: Monitor KPIs, quality, and productivity to keep standards high
  • Champion Customer Experience: Ensure queries and complaints are resolved quickly, effectively, and with genuine care
  • Problem-Solve: Create a proactive, solution-focused environment where challenges are resolved confidently
  • Live Our Values: Role-model the Arriva approach—always putting customers first
  • Collaborate: Work closely with colleagues across the business to support continuous improvement and innovation
What we offer
What we offer
  • Free bus pass
  • great career development and progression
  • opportunity for overtime
  • Fulltime
Read More
Arrow Right

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...
Location
Location
United States
Salary
Salary:
270000.00 - 290000.00 USD / Year
simplisafe.com Logo
SimpliSafe
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
  • Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
  • Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
  • Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
  • Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
  • Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale
Job Responsibility
Job Responsibility
  • Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
  • Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
  • Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
  • Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
  • Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
  • Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
  • Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
  • Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
  • Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
  • Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams
What we offer
What we offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
  • Free SimpliSafe system and professional monitoring for your home
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
  • Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits
  • Fulltime
Read More
Arrow Right

Service Sales Lead

We're looking for an experienced Service Sales Team Lead to join our team! This ...
Location
Location
Australia , Warabrook
Salary
Salary:
Not provided
https://www.aruma.com.au Logo
Aruma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience (3+ years in a business and/or customer service leadership role)
  • Experience within a contact centre environment is preferred yet not essential
  • Previous customer resolution, complaint management and/or customer service experience
  • Experience working in a customer facing, and values driven organisation
  • Experience in driving positive cultural reform and building workforce capability
  • Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner
  • Commitment to the customer service ethic, always putting the needs of the customer first
  • Able to adapt communication style to specific needs of individuals and groups
  • Self-motivated, accountable and customer focused
  • Demonstrate confidence, empathy, and sound business judgement in interactions and in the provision of advice
Job Responsibility
Job Responsibility
  • Assist the National Business Development Manager to maintain the development, achievement and continuous improvement of the team objectives and plans
  • Identify improvement opportunities and offer possible solutions
  • Ensure reports, projects, presentations, and other administrative work are completed as required
  • Constructively and cooperatively participate and contribute to the team environment
  • Be a champion of the company’s Complaints and Feedback Policies and Procedures
  • Dealing with complaints over the phone and in writing
  • Assessing complaints received with a view to determine the appropriate department responsible for responding to complainant
  • Providing, both verbally and written, clear and accurate advice to all complainants, internal and external stakeholders
  • Ensure any feedback or complaint received is documented and referred to the business within a timely manner
  • Oversee all complaints entered into the company’s system and ensure they are managed up to resolution
What we offer
What we offer
  • Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free
  • Fitness Passport: Access to subsidised Gym membership
  • Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist
  • Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa
  • Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
  • Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation
  • Fulltime
Read More
Arrow Right

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...
Location
Location
United States , Austin; Menlo Park
Salary
Salary:
225000.00 - 300000.00 USD / Year
captivateiq.com Logo
CaptivateIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
  • Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
  • Comfort with ambiguity and “blank sheet” problem solving
  • entrepreneurial drive
  • strong internal pitch/advocacy skills
  • Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
  • Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
  • Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
  • Deep operational strength with an innovative, systems-thinking mindset
Job Responsibility
Job Responsibility
  • Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
  • Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
  • Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
  • Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
  • Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
  • Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
  • Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
  • Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
  • Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
  • Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities
What we offer
What we offer
  • (US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
  • Flexible vacation days and quarterly mental health days so you can recharge
  • Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
  • Annual stipends for professional development and caretaking
  • (US-ONLY) 401k plan to participate in and save towards the future
  • Newest Apple products to help you do your best work
  • Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent
  • Fulltime
Read More
Arrow Right

Shift Manager

This is an opportunity to join the Glenshire Brands 1 Ltd team and lead a busy P...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.99 - 13.00 GBP / Hour
glenshire.co.uk Logo
Glenshire Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Quick-Service Restaurant or Food Service Experience (preferred, but mandatory for the management position)
  • Strong Leadership Potential: ability to coach, direct, and motivate a team
  • Sound Communication and Interpersonal Skills
  • Flexibility: must have availability to work across various shift patterns and be available to work on weekends
  • Ability to exceed Customer Satisfaction expectations
  • Applicants must be 18 years of age or older (required for compliance and closing shifts)
Job Responsibility
Job Responsibility
  • Ensuring all products served to customers meet rigorous quality standards
  • Overseeing effective preparation of all workstations for peak periods
  • Identifying and resolving workstation bottlenecks to maintain efficiency
  • Ensuring a clean, swift, and efficient operation, complying with all Health & Safety regulations and operational procedures
  • Actively seeking information on restaurant financial and customer measures and demonstrating accountability for growing sales
  • Acting as a model by providing consistent leadership and coaching to the team
  • Training new team members and respectfully directing and managing team members during shifts
  • Championing Yum!’s culture and values and fostering a positive relationship with fellow team members and customers
  • Prioritising customer needs over tasks and demonstrating positive energy by handling customer issues on the spot
  • Demonstrating a growth mindset by learning from mistakes and efficiently working around problems
What we offer
What we offer
  • Weekly Pay
  • 50% discount at our Pizza Hut delivery sites
  • Work with a great team in a supportive environment focused on your success
  • Ample opportunity to learn and grow, with career progression opportunities within Pizza hut or wider group businesses
Read More
Arrow Right

Keyholder

We are looking for a dynamic and inspirational individual to support the clinic ...
Location
Location
United States , Hingham
Salary
Salary:
22.00 - 26.00 USD / Hour
skinlaundry.com Logo
Skin Laundry
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven retail experience, preferably within skincare and/or aesthetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Two (2) years of experience in Skin Care/Aesthetics or customer service preferred
  • Prioritizes customer service and has exceptional communication skills
  • Proficient in problem solving and finding creative solutions
  • Must be able to create a comfortable atmosphere for clients and team members
  • Attentive and a good listener
  • Attention to detail in following company and safety protocol
  • Must prioritize client safety and customer service and be able to make clinical decisions, knowing when to ask for assistance
Job Responsibility
Job Responsibility
  • Creating curated client experiences
  • Effectively introduce and promote customized, no-downtime facials and Skin Laundry products specific to the personal skincare needs for current and prospective clients
  • Educating clients on the importance of the skin care protocols
  • Celebrating the success of the results our clients experience
  • Championing Skin Laundry’s mission and values and how our services and products achieve these goals
  • Effectively coordinating, scheduling, and rescheduling recurring and future clients
  • Consistently seeking, obtaining, and converting new clients
  • Supporting Store Operations Success: Support clinic success by improving efficiency and accuracy amongst all processes and procedures within the business
  • Strong communication skills, ability to multitask, and comfortability with computer/clinic systems
  • Establishes and maintains effective client retention processes
What we offer
What we offer
  • Skin Laundry Complimentary Employee Treatment & Product Discount Program
  • Vacation leave, sick leave, and 10 Paid holidays
  • Parental Leave
  • Health insurance - Medical, Dental, and Vision insurance options
  • 401k
  • Flexible Spending Accounts (FSA) - Health Care and Dependent Care
  • Voluntary Term Life insurance for employee, spouse, and child(ren)
  • Employee Assistance Program (EAP)
  • Voluntary Accidental Death & Dismemberment (AD&D)
  • Voluntary Commuter Benefits
  • Fulltime
Read More
Arrow Right