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Customer Service Center Representative, Billing II

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EVERSOURCE

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Location:
United States , Manchester

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

50050.00 - 55610.00 USD / Year
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Job Description:

Individual will perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations. Will work under moderate supervision and must exercise some judgment within a framework as established by supervision

Job Responsibility:

  • Perform a variety of assignments associated with customer billing, such as adjustments, order entry, error processing, and the initiation of field investigations
  • Work under moderate supervision and must exercise some judgment within a framework as established by supervision

Requirements:

  • Excellent interpersonal skills
  • Excellent oral and written communication skills
  • Thorough knowledge of customer related procedures and policies
  • Excellent PC skills, including mouse navigation
  • Excellent keyboarding skills
  • Excellent analytical skills
  • Excellent decision-making skills
  • Excellent organizational skills
  • Flexibility
  • Dependability
  • Reliability
  • Ability to work in a team environment
  • Ability to work with minimal supervision
  • Ability to multitask
  • Ability to function effectively in a highly structured and monitored environment
  • A high school diploma or the equivalent and two years of related experience is required
  • Effective communication skills and the ability to communicate in a concise and effective manner is also required
  • The individual must be able to follow processes and work on their own
  • Responding to customer calls outside of regularly scheduled hours in emergency situations is required
  • Proficiency in typing and basic computer applications (Word, Excel, etc.) is required
  • Applicants will be required to successfully pass the SHL Customer Service Representative test

Nice to have:

Experience with the customer billing system

What we offer:
  • competitive total rewards program
  • potential incentive

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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