Customer Service Center Billing Representative III

• Perform various detailed billing functions and analysis in connection with gas and electric operations
• Take ownership of and responsibility for every task assigned, anticipating customer expectations and giving the highest priority to customer satisfaction
• Responding to emergency situations to meet customers’ needs is part of every employee’s role
• May be called to assist during an emergency outside of normal responsibilities, work hours and location

• High school diploma, Associate degree preferred
• Strong Team Player, however can work independently as necessary
• Positive Attitude
• Excellent interpersonal written and verbal skills are required
• The ability to be detailed oriented, but can visualize the larger impact of a series of transactions
• Comfortable working with both automated and manual processes
• Proficient knowledge of Excel, Outlook, Word, and PowerPoint
• Ability to multi-task and address multiple priorities simultaneously
• Strong analytical skills
• 2 years of Customer Service Experience
• or equivalent preferred. Other experience will be considered

Proficiency in Excel and Word is a plus