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Customer Service Center Associate

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State of Wisconsin

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Location:
United States , Madison

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

22.31 USD / Hour
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Job Description:

As a Customer Service Center Associate (Records Program Associate - Entry) at the Department of Financial Institutions, you will utilize your excellent communication and data entry skills to assist and respond to customer inquiries regarding program services offered by the agency, at the customer service walk in-counter.

Job Responsibility:

  • Greeting all customers that visit the Department of Financial Institutions at the walk-in counter
  • Processing and managing public records of all types of organizational and business documents submitted to the division as required by state statutes
  • Accurately assessing and applying filing, recording and service fees, endorsing accepted documents, and preparing communications to detail observations in documents submitted for filing
  • Sorting mail for the division
  • Sufficiently interpret and relay information regarding processes, statutes and regulations using procedural and technical resources for our customers

Requirements:

  • Call center/customer service work experience
  • Composing written business correspondence(s) using Microsoft Office products (i.e. Adobe, Excel, Outlook, Word, SharePoint, OneNote)
  • Using computer programs for data review/data entry.
  • Performing administrative tasks (i.e. filing electronic and paper documents, receiving/sorting and prepping mail, etc.)

Nice to have:

  • Handling sensitive/confidential information and/or documentation
  • Delivering in-person customer assistance at public reception desk
  • Referencing or interpreting statutes, policies, and/or procedures
  • Performing file processing (e.g., reviewing, approving, denying, etc.)
What we offer:
  • Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year
  • Excellent and affordable health, vision, and dental benefits (health plan options start at just $42/month for single plans and $104/month for family plans after two months of employment)
  • A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
  • An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
  • Well Wisconsin Wellness Program
  • A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
  • Inclusivity and celebration of different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations

Additional Information:

Job Posted:
January 24, 2026

Expiration:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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