Customer Service/Call Center Representative Job at MillenniumSoft Inc (San Antonio)

Customer Service/Call Center Representative

MillenniumSoft Inc

Location:
United States , San Antonio

Category:
Customer Service

Contract Type:
Not provided

Salary:

14.00 - 19.00 USD / Hour

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Job Description:

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. This position will be working 100% on product recall team.

Job Responsibility:

Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
Input customer orders received via all contact methods
Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system
Process requests for credit, rebill and returns as needed
Work with Supply Chain to support on-time delivery and other company KPI’s
Meet or exceed established order accuracy and turn-around standards
Handle all customer contacts in a professional and courteous manner
Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies
Manage short supply situations, backorders and manual allocations as required
Input and manage orders for exception products requiring special handling
Compose accurate, prompt and appropriate replies to all customer contacts
Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies
Ensure that all potentially serious incidents are raised to the appropriate levels of Management
Resolve service complaints to the satisfaction of the customer within established company guidelines
Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations
Participate in other projects as required
Participate in and contribute to Team Meetings
Provide support to other team members as needed
Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions
Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities

Requirements:

2+ years business related experience in a customer contact center
Experience managing supplies and equipment
Proficiency in Microsoft Office
Experience with contact center software / phone systems
High School Diploma or GED
Must be able to work shifts ranging from 5:00am – 430pm Arizona Time
Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate
All Associates will be located at the specified Tempe Office location
English – proven oral and written communication
Ability to solve basic math equations
Ability to draw logical conclusions, proven analytical ability
Ability to formulate decisions to new and rapidly developing challenges
Problem solving / application of judgement in dealing with customers
Ability to learn quickly
This individual will work in an office environment with moderate noise
While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment
The employee frequently is required to talk and hear
The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time
Infrequent lifting of over 25 lbs. will be required

Nice to have:

1+ year(s) experience working in an ERP (SAP and or JDE)
Experience in a medical device or health care company
Experience with JDE Edwards ERP system
Experience with Sales Force Service Cloud
Associate’s /Bachelor’s Degree Preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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