CrawlJobs Logo

Customer Service/Call Center Representative

gomillenniumsoft.com Logo

MillenniumSoft Inc

Location Icon

Location:
United States , San Antonio

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

14.00 - 19.00 USD / Hour

Job Description:

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. This position will be working 100% on product recall team.

Job Responsibility:

  • Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
  • Input customer orders received via all contact methods
  • Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system
  • Process requests for credit, rebill and returns as needed
  • Work with Supply Chain to support on-time delivery and other company KPI’s
  • Meet or exceed established order accuracy and turn-around standards
  • Handle all customer contacts in a professional and courteous manner
  • Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies
  • Manage short supply situations, backorders and manual allocations as required
  • Input and manage orders for exception products requiring special handling
  • Compose accurate, prompt and appropriate replies to all customer contacts
  • Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies
  • Ensure that all potentially serious incidents are raised to the appropriate levels of Management
  • Resolve service complaints to the satisfaction of the customer within established company guidelines
  • Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations
  • Participate in other projects as required
  • Participate in and contribute to Team Meetings
  • Provide support to other team members as needed
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions
  • Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities

Requirements:

  • 2+ years business related experience in a customer contact center
  • Experience managing supplies and equipment
  • Proficiency in Microsoft Office
  • Experience with contact center software / phone systems
  • High School Diploma or GED
  • Must be able to work shifts ranging from 5:00am – 430pm Arizona Time
  • Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate
  • All Associates will be located at the specified Tempe Office location
  • English – proven oral and written communication
  • Ability to solve basic math equations
  • Ability to draw logical conclusions, proven analytical ability
  • Ability to formulate decisions to new and rapidly developing challenges
  • Problem solving / application of judgement in dealing with customers
  • Ability to learn quickly
  • This individual will work in an office environment with moderate noise
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment
  • The employee frequently is required to talk and hear
  • The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time
  • Infrequent lifting of over 25 lbs. will be required

Nice to have:

  • 1+ year(s) experience working in an ERP (SAP and or JDE)
  • Experience in a medical device or health care company
  • Experience with JDE Edwards ERP system
  • Experience with Sales Force Service Cloud
  • Associate’s /Bachelor’s Degree Preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
PREMIUM
More languages and countries
Unlock 29494 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service/Call Center Representative

Customer Service/Call Center Representative

Provide exceptional levels of customer service that meet or exceed all internal ...
Location
Location
United States , San Antonio
Salary
Salary:
14.00 - 18.00 USD / Hour
gomillenniumsoft.com Logo
MillenniumSoft Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or GED Certifications
  • 2+ years of business-related experience in a customer contact center, within the Healthcare
  • Call Center Exp Required
  • Medical Device industries Preferred
  • SAP experience or data base experience
  • Working knowledge of Word and Excel
  • Proven analytical ability
  • Strong computer skills
  • Strong team orientation
  • Excellent interpersonal skills and service orientation
Job Responsibility
Job Responsibility
  • Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
  • Input customer orders received via all contact methods
  • Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering system
  • Process requests for credit, rebill and returns as needed
  • Work with Supply Chain to support on-time delivery and other company KPIs
  • Meet or exceed established order accuracy and turn-around standards
  • Handle all customer contacts in a professional and courteous manner
  • Comply with all Company, Departmental, and applicable Quality System work instructions, procedures, and policies
  • Manage short supply situations, backorders and manual allocations as required
  • Fulltime
Read More
Arrow Right

Technical Customer Service Representative

As a Technical Customer Service Representative, you will focus on providing exce...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 or more years of experience in a high volume customer service/call center managing calls and emails, preferably external customer-facing
  • Experience troubleshooting medical devices or Level 1 software applications support
  • Strong written and oral communication skills in English
  • Experience in using ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
  • Experience supporting users from US, Canada, or ANZ is preferred
Job Responsibility
Job Responsibility
  • Provide technical support to ResMed’s internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases
  • Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
  • Respond to customer inquiries and complaints in a professional manner
  • attempt to resolve complaints successfully in accordance with established guidelines
  • attempt to troubleshoot customers' problems
  • Inform supervision/management of all unresolved complaints
  • Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the recommended resolution
  • Document customer transactions accurately in Oracle
  • Ensure pricing approval process is supported and works in compliance with Customer Service policies and procedures
  • Meet SLA, contact center QA standards, and other quality metrics
  • Fulltime
Read More
Arrow Right
New

Senior Cloud Solution Architect

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Hazelwood;Salt Lake City;Huntsville;Bellevue;Everett;Plano;Long Beach;Ridley Park;Aurora;Mesa;North Charleston;Fort Walton Beach
Salary
Salary:
142800.00 - 207000.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
May 22, 2026
Flip Icon
Requirements
Requirements
  • 5+ years of experience in broad-based computing system architecture
  • 5+ years of experience migrating applications to Cloud platform
  • 5+ years of experience deploying and managing distributed systems on at least one cloud platform (e.g., Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP))
  • 5+ years of experience with cloud platforms (e.g. AWS or Azure), infrastructure as code (e.g., Terraform), and automation tools (e.g. Puppet, Ansible, Chef etc.)
Job Responsibility
Job Responsibility
  • Determine appropriate architecture, design, and services for cloud migrations and new applications
  • Execute technical feasibility assessments and develop proposals for moving identified workloads to AWS, Azure, and Google Cloud
  • Assess application and workload characteristics to define migration approaches, including rehost, replatform, refactor, or replace
  • Develop and maintain migration runbooks, documentation, reusable tooling, policy, and process documentation to improve consistency, compliance, and operational efficiency
  • Support migration execution for selected applications, components, and supporting infrastructure
  • Implement cloud-native infrastructure, deployment, and operational patterns that support secure, repeatable, and efficient migrations
  • Collaborate with architects, engineers, product teams, security, operations, customers, and other stakeholders to resolve issues, remove blockers, and align on migration decisions
  • Support compliance assessments and ensure application design aligns with cloud architecture standards and operational requirements
  • Support cloud onboarding, application readiness, and post-migration stabilization efforts
  • Contribute to cloud onboarding, migration, and adoption improvements by identifying opportunities for automation, optimization, and technical debt reduction
What we offer
What we offer
  • 401(k) with generous company match
  • Industry-leading tuition assistance program
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match for nonprofit organizations
  • Fulltime
!
Read More
Arrow Right
New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...
Location
Location
United States , Malvern
Salary
Salary:
18.00 USD / Hour
https://www.t-mobile.com Logo
T-Mobile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment. (Preferred)
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
  • Effective at balancing customer needs and performance goals. (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States
Job Responsibility
Job Responsibility
  • Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
  • Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
  • Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
  • Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
  • Also responsible for other duties/projects as assigned by business management as needed
What we offer
What we offer
  • Annual stock grant
  • employee stock purchase plan
  • 401(k)
  • free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off and up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • Parttime
Read More
Arrow Right
New

AI/ML Researcher (Multimodal)

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
boeing.com Logo
Boeing
Expiration Date
May 29, 2026
Flip Icon
Requirements
Requirements
  • Bachelor degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-US equivalent qualifications directly related to the work statement
  • Must have in-depth knowledge in machine learning/Deep Learning
  • Hands-on experience with multimodal models or systems (e.g., vision-language models, document understanding systems, multimodal IE(Information Extraction))
  • Proven expertise in at least one core domain: Computer Vision: Object detection/recognition, OCR(Optical Character Recognition), etc., Natural Language Processing: Information extraction, retrieval, RAG, LLM-based systems
  • Strong programming skills in Python and experience with at least one major framework: PyTorch or TensorFlow
Job Responsibility
Job Responsibility
  • Develop AI-based solutions to solve complex, real-world problems using appropriate models and data modalities
  • Formulate problems, design approaches, and evaluate solutions from an end-to-end AI system perspective
  • Research, implement, and adapt state-of-the-art AI models (not limited to a specific modality)
  • Build and validate scalable AI pipelines, from data processing to model inference
  • Apply AI technologies—including but not limited to multimodal, CV, and NLP methods—based on problem requirements
  • Translate research ideas into robust, production-ready systems
  • Collaborate with engineering and product teams to deploy and maintain AI solutions
  • Continuously learn and adopt emerging AI techniques and paradigms
What we offer
What we offer
  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations
  • Best Family Friendly Management certification
  • Fulltime
Read More
Arrow Right
New

Accounts And Tax Manager

To manage a portfolio of account clients providing a high standard of profession...
Location
Location
United Kingdom , Barnstaple
Salary
Salary:
Not provided
streetsweb.co.uk Logo
Streets Chartered Accountants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ACA/ACCA qualified
  • General Practice experience
  • Ability to travel to client premises
  • Strong IT skills including cloud accounting platforms
  • Excellent communication and interpersonal skills, with the ability to engage with clients from all sectors
  • Good organisational and administrative skills
  • Excellent attention to detail and strong analytical skills
  • Willingness to undertake new and challenging tasks
Job Responsibility
Job Responsibility
  • Management of a portfolio of account clients ensuring timely submission of financial statements and tax returns, ensuring timely completion of work, maintaining profitability
  • Develop and maintain effective client relationships, including attending client meetings
  • Produce year end accounts and financial statements for sole traders, partnerships, charities and limited companies in accordance with the relevant accounting standards
  • Organise the flow of work within the team, allocating assignments as necessary taking into consideration resourcing requirements
  • Oversee and mentor junior team members, reviewing work and supporting their development
  • Monitoring, assisting and reporting on team performance
  • Ensure that work is delivered with budget and time requirements
  • Prepare, review, and approve tax computations and returns
  • Stay updated on changes in tax legislation and share insights with clients and the team
What we offer
What we offer
  • Excellent career progression and development
  • The opportunity to work with a diverse client base, ranging from small businesses to large corporations
  • Competitive salary and benefits package
  • A supportive and collaborative team environment that encourages growth and development
  • Full time 35 hour working week, early finish on Fridays
  • Employee Assistance Programme
  • Employee benefits scheme offering discounts from hundreds of retailers
  • Fulltime
Read More
Arrow Right
New

Full Stack Ai-Enabled Modernization Developer (Mid-Level Or Senior)

At Boeing, we innovate and collaborate to make the world a better place. We’re c...
Location
Location
United States , Renton; Seattle; Everett; Plano; El Segundo; North Charleston
Salary
Salary:
107950.00 - 192050.00 USD / Year
boeing.com Logo
Boeing
Expiration Date
May 28, 2026
Flip Icon
Requirements
Requirements
  • 3+ years of experience with Artificial Intelligence (AI) software development
  • 3+ years of experience with application development in one or more programming languages such as C#/C-Sharp, .NET, C, C++, Java, Python, R, SQL, Pro*C/C++, Perl, Shell Scripting, and Web/HTML technologies (JavaScript, jQuery, HTML5, web services, REST, microservices etc.)
  • 3+ years of experience in working with agile teams and agile software development
  • 3+ years of experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes)
Job Responsibility
Job Responsibility
  • Design, program, test, document, and maintain computing applications and modernization solutions
  • Gather and evaluates end-user requirements and translates them into technical solutions (using AI tools)
  • Utilize AI agents and tools to support the writing and compilation of code and the construction of database objects based on documented design
  • Analyze information to determine architecture specifications, software compatibility, application security needs, and other application architecture requirements
  • Modify or upgrades applications to maintain software functionality and performance
  • Identify and resolve programming or application architecture problems
  • Support technology stack updates and legacy application modernization efforts across enterprise teams
  • Apply AI tooling to support code analysis, refactoring, test generation, documentation, and migration activities
  • Support Specialized-Driven Development (SDD) and/or Design-Driven Development (DDD) practices to improve traceability and quality
  • Collaborate closely with Information Security, Cloud Enablement, and vendor partners to ensure secure and compliant AI adoption
What we offer
What we offer
  • competitive base pay and variable compensation opportunities
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • programs that provide for both paid and unpaid time away from work
  • generous company match to your 401(k)
  • industry-leading tuition assistance program pays your institution directly
  • fertility, adoption, and surrogacy benefits
  • Fulltime
Read More
Arrow Right
New

Checkout Services Co-worker

At IKEA it's all about our customers, and in Customer Relations we build and ret...
Location
Location
Canada , North York
Salary
Salary:
20.15 CAD / Hour
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You have at least 6 months of customer service work experience in retail or a distribution center (Returns or Cashier experience is a plus, but not necessary)
  • You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
  • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
  • Your coordination skills are top notch
  • You are quite comfortable with computers and are generally technology-savvy
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)
Job Responsibility
Job Responsibility
  • Be an IKEA Ambassador by recognizing that the customer experience depends on your seamless ability to provide memorable customer service and problem solve in a fair and timely manner
  • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
  • Maintaining an ongoing awareness of daily and weekly service/delivery targets
  • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
  • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
  • Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
  • Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
  • Assist team members with additional duties, as required
What we offer
What we offer
  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
  • Fulltime
Read More
Arrow Right