CrawlJobs Logo

Customer Service/Call Center Representative

gomillenniumsoft.com Logo

MillenniumSoft Inc

Location Icon

Location:
United States , San Antonio

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

14.00 - 19.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. This position will be working 100% on product recall team.

Job Responsibility:

  • Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
  • Input customer orders received via all contact methods
  • Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system
  • Process requests for credit, rebill and returns as needed
  • Work with Supply Chain to support on-time delivery and other company KPI’s
  • Meet or exceed established order accuracy and turn-around standards
  • Handle all customer contacts in a professional and courteous manner
  • Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies
  • Manage short supply situations, backorders and manual allocations as required
  • Input and manage orders for exception products requiring special handling
  • Compose accurate, prompt and appropriate replies to all customer contacts
  • Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies
  • Ensure that all potentially serious incidents are raised to the appropriate levels of Management
  • Resolve service complaints to the satisfaction of the customer within established company guidelines
  • Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations
  • Participate in other projects as required
  • Participate in and contribute to Team Meetings
  • Provide support to other team members as needed
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions
  • Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities

Requirements:

  • 2+ years business related experience in a customer contact center
  • Experience managing supplies and equipment
  • Proficiency in Microsoft Office
  • Experience with contact center software / phone systems
  • High School Diploma or GED
  • Must be able to work shifts ranging from 5:00am – 430pm Arizona Time
  • Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate
  • All Associates will be located at the specified Tempe Office location
  • English – proven oral and written communication
  • Ability to solve basic math equations
  • Ability to draw logical conclusions, proven analytical ability
  • Ability to formulate decisions to new and rapidly developing challenges
  • Problem solving / application of judgement in dealing with customers
  • Ability to learn quickly
  • This individual will work in an office environment with moderate noise
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment
  • The employee frequently is required to talk and hear
  • The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time
  • Infrequent lifting of over 25 lbs. will be required

Nice to have:

  • 1+ year(s) experience working in an ERP (SAP and or JDE)
  • Experience in a medical device or health care company
  • Experience with JDE Edwards ERP system
  • Experience with Sales Force Service Cloud
  • Associate’s /Bachelor’s Degree Preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
MillenniumSoft Inc - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service/Call Center Representative

Customer Service/Call Center Representative

Provide exceptional levels of customer service that meet or exceed all internal ...
Location
Location
United States , San Antonio
Salary
Salary:
14.00 - 18.00 USD / Hour
gomillenniumsoft.com Logo
MillenniumSoft Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or GED Certifications
  • 2+ years of business-related experience in a customer contact center, within the Healthcare
  • Call Center Exp Required
  • Medical Device industries Preferred
  • SAP experience or data base experience
  • Working knowledge of Word and Excel
  • Proven analytical ability
  • Strong computer skills
  • Strong team orientation
  • Excellent interpersonal skills and service orientation
Job Responsibility
Job Responsibility
  • Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
  • Input customer orders received via all contact methods
  • Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering system
  • Process requests for credit, rebill and returns as needed
  • Work with Supply Chain to support on-time delivery and other company KPIs
  • Meet or exceed established order accuracy and turn-around standards
  • Handle all customer contacts in a professional and courteous manner
  • Comply with all Company, Departmental, and applicable Quality System work instructions, procedures, and policies
  • Manage short supply situations, backorders and manual allocations as required
  • Fulltime
Read More
Arrow Right

Technical Customer Service Representative

As a Technical Customer Service Representative, you will focus on providing exce...
Location
Location
Malaysia , Kuala Lumpur
Salary
Salary:
Not provided
resmed.com Logo
ResMed
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 or more years of experience in a high volume customer service/call center managing calls and emails, preferably external customer-facing
  • Experience troubleshooting medical devices or Level 1 software applications support
  • Strong written and oral communication skills in English
  • Experience in using ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
  • Experience supporting users from US, Canada, or ANZ is preferred
Job Responsibility
Job Responsibility
  • Provide technical support to ResMed’s internal and external customers and business partners focusing on software support, device support, and general customer education through calls and email cases
  • Provide order, returns, complaints, credit, and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
  • Respond to customer inquiries and complaints in a professional manner
  • attempt to resolve complaints successfully in accordance with established guidelines
  • attempt to troubleshoot customers' problems
  • Inform supervision/management of all unresolved complaints
  • Document all technical inquiries and customer-reported problems in the ticketing system, including the nature of the support inquiry and the recommended resolution
  • Document customer transactions accurately in Oracle
  • Ensure pricing approval process is supported and works in compliance with Customer Service policies and procedures
  • Meet SLA, contact center QA standards, and other quality metrics
  • Fulltime
Read More
Arrow Right
New

F&B Supervisor - JW Marriott Istanbul Marmara Sea

Location
Location
Turkey , Istanbul
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: At least 2 years of related work experience
  • Supervisory Experience: At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met
  • Inspect grooming and attire of staff, and rectify any deficiencies
  • Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Monitor dining rooms for seating availability, service, safety, and well being of guests
  • Complete work orders for maintenance repairs
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Follow all company and safety and security policies and procedures
  • Fulltime
Read More
Arrow Right
New

Senior Care Assistant

A little bit about us: In Nairn, St Olaf Care Home provides a comfortable, homel...
Location
Location
United Kingdom , Nairn
Salary
Salary:
13.53 - 14.50 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working as a senior care worker in a similar care setting is essential
  • We also welcome applications from experienced care workers actively working towards their SVQ Level 3 and looking for your next step up
  • Professional, compassionate, kind and motivated with a sense of fun - you’ll pride yourself on your person-centred, thoughtful approach to care
  • Ability to lead, motivate, inspire and develop a team
  • Organised, flexible in your approach and have great communication and leadership skills
  • Confident in the use of IT applications
  • To be a Senior Care Worker you will be registered as a supervisor with the Scottish Social Services Council, within the necessary time frame
  • You will already have or be on a journey to obtain the qualifications required for your SSSC registration: Practice and supervisory qualification/s SVQ level 3 or higher, or its equivalent in Social Services & Healthcare
Job Responsibility
Job Responsibility
  • Supporting the Registered Nurse/Team Leader to assess, plan, implement, and evaluate the comprehensive care needs of each resident living in our care home
  • Delivering hands on personal care, leadership and support to provide the highest standards of person-centred care ensuring our residents live their best lives
  • Motivating and supervising the care team, ensuring you have oversight of your team performance, providing coaching, mentoring and leadership support to promote positive change
  • Maintain accurate records of the job you do which will include completing assessments, writing care plans, resident reviews, and evaluations
  • Administering medication
  • Leading by example in setting high standards of care and support, encouraging a positive work environment where practices are safe and meet all relevant standards, policies, and legislation
What we offer
What we offer
  • Care Team career pathway to support you to reach your potential, all the way to Care Home Manager if that is your goal
  • fulltime wage with 3 or 4 days off each week
  • flexible hours
  • Fulltime
Read More
Arrow Right
New

Emergency Medicine Registrar

Emergency Medicine Registrar, Australia | Earn Over $200K AUD - Working Just 10 ...
Location
Location
Australia , Sydney; Melbourne; Brisbane; Noosa; Perth; Adelaide; Hobart
Salary
Salary:
109725.00 - 204000.00 AUD / Year
remediumpartners.com Logo
Remedium Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hold GMC registration with full licence to practise
  • Be working at F4+ level or equivalent (applies to UK/Ire Grads only)
  • Have strong Emergency Medicine / A&E experience post-Foundation training
  • Be comfortable working nights solo with specialists on call
  • Be able to commit to approximately 12 months
  • Doctors from non-UK medical schools must also have completed PLAB
  • Doctors from non-UK medical schools must also have completed at least 3 years working in the UK as a REG
Job Responsibility
Job Responsibility
  • Work within well-supported Australian Emergency Departments
  • Work only 10 shifts per month
  • Earn over A$200,000 per year
What we offer
What we offer
  • $2,500 AUD Sign-On Bonus Available
  • High income
  • Low burnout
  • Huge lifestyle upgrade
  • Time to actually enjoy living abroad
  • Fulltime
Read More
Arrow Right
New

Club Level Concierge

POSITION SUMMARY Monitor club lounge for seating availability, service, safety, ...
Location
Location
United States , Nashville
Salary
Salary:
18.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience is required
  • None
Job Responsibility
Job Responsibility
  • Monitor club lounge for seating availability, service, safety, and wellbeing of guests
  • Maintain cleanliness and condition of bar, bar unit, tables, and other tools
  • Prepare and serve hot, cold, and/or alcoholic beverages
  • Stock ice, glassware, and supplies
  • Anticipate and communicate replenishment needs promptly
  • Wash dishes and serving utensils as needed
  • Complete opening and closing duties
  • Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
  • Secure liquors, beers, wines, coolers, cabinets, and storage areas
  • Document pertinent information in department logbook
  • Fulltime
Read More
Arrow Right
New

Night Porter

The Night Porter role is vital to our success, booking guests into the hostel, a...
Location
Location
United Kingdom , Edinburgh
Salary
Salary:
13.21 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based
  • All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within you units’ country
  • Have an up to date/active bank account in your own name
  • Be able to converse fluently in English
  • Where live in accommodation is not provided. Have a fixed place of residence and live within a reasonable travelling distance of the hotel/bar
Job Responsibility
Job Responsibility
  • Booking guests into the Hostel, advising on our offering and services
  • Assisting guests with enquires and questions – everything from do you have a hairdryer? to when is breakfast serviced?
  • Managing the Beds and Bars booking system, ensuring all office administration is accurate
  • Ensuring an effective hand over to the day team
  • Working with the management team on security and safety
  • Advising guests on London attractions
What we offer
What we offer
  • 50% off Food and Drink in all of our bars
  • 50% off St Christopher’s Inns accommodation in Europe (and other partners across the world)
  • Industry-recognised training
  • Regular incentives and trips away
  • Employee of the Month, Quarter and Year awards with cash rewards
  • Free mental health support, counselling and care
  • Award-winning company development schemes
  • Fulltime
Read More
Arrow Right
New

Consultant in Obstetrics & Gynaecology

An excellent opportunity has arisen for a Consultant in Obstetrics & Gynaecology...
Location
Location
United Kingdom
Salary
Salary:
109725.00 - 145478.00 GBP / Year
remediumpartners.com Logo
Remedium Partners
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Medical degree
  • Full GMC Registration with a licence to practise
  • MRCOG
  • Relevant CCT or CESR
  • Entry on the GMC Specialist Register (or within 6 months of CCT)
  • SITM/ASTM Labour Ward or equivalent experience
  • SITM/ATSM in Urogynaecology or equivalent experience
  • Minimum 1 year of NHS experience
  • Broad clinical experience in General Obstetrics & Gynaecology
  • Ability to independently manage obstetric and gynaecological emergencies
Job Responsibility
Job Responsibility
  • Provide high-quality consultant-led antenatal, intrapartum, and postnatal care
  • Participate in the labour ward consultant presence to support safe maternity services
  • Manage high-risk obstetric patients and emergency obstetric presentations
  • Contribute to the delivery suite daytime cover and the overnight/weekend on-call rota
  • Support maternity transformation and service improvement programmes
  • Deliver comprehensive general gynaecology services for inpatients and outpatients
  • Manage emergency gynaecology presentations and urgent referrals
  • Run outpatient clinics for new and follow-up patients
  • Supervise, train, and assess junior doctors and multidisciplinary staff
  • Participate in clinical governance, audit, and quality improvement
  • Fulltime
Read More
Arrow Right