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Customer Service/Call Center Representative

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MillenniumSoft Inc

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Location:
United States , San Antonio

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

14.00 - 19.00 USD / Hour
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Job Description:

Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. This position will be working 100% on product recall team.

Job Responsibility:

  • Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates
  • Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
  • Input customer orders received via all contact methods
  • Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system
  • Process requests for credit, rebill and returns as needed
  • Work with Supply Chain to support on-time delivery and other company KPI’s
  • Meet or exceed established order accuracy and turn-around standards
  • Handle all customer contacts in a professional and courteous manner
  • Comply with all Company, Departmental, and applicable Quality System work instructions, procedures and policies
  • Manage short supply situations, backorders and manual allocations as required
  • Input and manage orders for exception products requiring special handling
  • Compose accurate, prompt and appropriate replies to all customer contacts
  • Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies
  • Ensure that all potentially serious incidents are raised to the appropriate levels of Management
  • Resolve service complaints to the satisfaction of the customer within established company guidelines
  • Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations
  • Participate in other projects as required
  • Participate in and contribute to Team Meetings
  • Provide support to other team members as needed
  • Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
  • Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions
  • Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities

Requirements:

  • 2+ years business related experience in a customer contact center
  • Experience managing supplies and equipment
  • Proficiency in Microsoft Office
  • Experience with contact center software / phone systems
  • High School Diploma or GED
  • Must be able to work shifts ranging from 5:00am – 430pm Arizona Time
  • Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate
  • All Associates will be located at the specified Tempe Office location
  • English – proven oral and written communication
  • Ability to solve basic math equations
  • Ability to draw logical conclusions, proven analytical ability
  • Ability to formulate decisions to new and rapidly developing challenges
  • Problem solving / application of judgement in dealing with customers
  • Ability to learn quickly
  • This individual will work in an office environment with moderate noise
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls and office equipment
  • The employee frequently is required to talk and hear
  • The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time
  • Infrequent lifting of over 25 lbs. will be required

Nice to have:

  • 1+ year(s) experience working in an ERP (SAP and or JDE)
  • Experience in a medical device or health care company
  • Experience with JDE Edwards ERP system
  • Experience with Sales Force Service Cloud
  • Associate’s /Bachelor’s Degree Preferred

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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